To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
-
Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is… -
How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…
-
Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…
-
Sign up issueContent Hi All, We are getting error to sign the application, below is the error The error 1KA8E05I2C6F2I occurred at the following time: 2020-04-07 09:46:16.947. Contac… -
Can customers rate a FAQs and answers on DCS portal?Hello, we have a requirement that users (customers) can rate FAQs and answers on DCS , is there a setup or configuration to achieve this? Thanks in advance.Amina Fajic 31 views 3 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
-
Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona… -
Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…
-
Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif… -
We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…
-
How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
-
can customer (end-user) on digital customer portal rate knowledge article?Hello, We have a requirement from the client that user should be able to rate knowledge article on digital customer portal as agent could do in the application. Is there…
-
Is it possible after chat to enable a user to rate an experience with agent?Hello, we have a requirement from our client to after the chat is over customer can rate the experience of chatting with the agent. Is that possible to achieve in DCS an…Amina Fajic 11 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
-
How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. … -
Is there a possibility to agent initiate a chat with customer on DCS?When agent send a response to SR choosing channel 'Chat' is it possible that on user side pop out the chat in the DCS with the message? Or some other way to be notified?…
-
Is it possible to have file attachment on create SR on Digital Customer Service Page?Hello, We have a requirement from our client to have file attachment/upload button on New Service Request not on Service Request Details page, can this be implemented by…
-
crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…
-
Whether PUDS User will be able to invoke OIC Orchestrations developed for fetching B2B dataSummary: Whether PUDS User will be able to retrieve the same set of data by invoking B2B APIs and OIC APIs (B2B APIs orchestrated in OIC). Please note Custom DSPs are im…Yella Reddy Dhunuthala-Oracle 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle
-
How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…
-
How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 81 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle -
Migration of Digital Customer Service from Development to Testing and Production EnvironmentSummary MigrationContent Hi all, I just finished the Mandatory Setup Tasks (Set Up Oracle Engagement Cloud, Set Up Oracle Identity Cloud Service, Set Up Oracle Visual Bu…
-
How to Disable DCS chat Automatically When No Agents is AvailableSummary We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.Content I am posting this on b…
-
Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …
-
How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
-
Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
-
Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
-
When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this. -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST… -
Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …
-
DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p…