To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
-
New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi… -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi… -
DCS Login from Oracle FusionSummary: We have requirement to launch the DCS application from Oracle Fusion users(Internal users) and as well as for External user(Direct login to DCS application who …
-
How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …
-
VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…
-
Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …
-
DCS: Error while loading user information. Error: HTTP status: 403 ForbiddenSummary: We're facing an issue when users logged into our live DCS application which was built on Visual Builder. An error occurred after user enters credentials. We can…
-
Moved: Unable to select customer account from install base asset pageThis discussion has been moved. -
DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…
-
How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…
-
We have a requirement where the customers would be created using an API in Oracle CloudHi All, We have a requirement where the customers would be created using an API in Oracle Cloud. AP team will then need to go and review each created customer and add an…
-
How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …
-
Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
-
"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
-
Can Fusion Service DCS be configured to support multiple domains?Is it possible with DCS to support multiple domains and 'route' the domain to a separate landing page within DCS? Further, if I configure DCS with multiple domains, can … -
Implementing Multiple Business Units in DCS - How to?Summary Multiple BUContent Dear All, We have had an recent implementation of DCS for one of the Customer who had multiple business units implemented in Engagement Cloud.… -
Is Card Payment using ADIB Hosted Page payment gateway PCI Compliant - DCS portalSummary: Do we have any PCI Compliance issues in MasterCard PG integration in DCS portal? Content (please ensure you mask any confidential information): We have implemen…
-
are there standard templates available to Integrate DCS with Maintenance Work Order?Summary: are there standard templates available to Integrate DCS with Maintenance Work Order? Content (please ensure you mask any confidential information): Version (inc…
-
Is Apple Pay can be tested in India using a test card on iPhone/MacbookSummary: Is Apple Pay tested in India using a test card on an iPhone/Macbook Content (please ensure you mask any confidential information): We are implementing Apple Pay…
-
We are getting the following error while creating user for Digital Customer Service.Summary: Hi, We are getting the following error while creating user for Digital Customer Service. "The URL you provided for the IDCS_REST_ENDPOINTAPP third party applica…
-
DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…
-
How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…
-
What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size file
-
How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.
-
VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
-
Need report of self-service users on DCSSummary Need a report of the users and/or accounts that are using DCSContent We have a request to provide a list of the customer accounts that are using DCS. I don't see…
-
Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…
-
How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…
-
Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…