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Ensure emails are sent in the user’s selected language during and after registration

in Digital Customer Service 1 comment

Summary:

Looking for a solution / workaround to map the language preference attribute between the Fusion Contact and the IDCS user profile, to ensure emails are sent in the user’s selected language during and after registration.

Content (please ensure you mask any confidential information):

Hi team,

Appreciate your guidance to find way forward on the following topic:

Issue description

  • Oracle DCS and IDCS support sending email communications in multiple language
  • This is handled through localized versions of email templates configured within IDCS
  • DCS relies on IDCS to send email notifications such as activation and password reset emails
  • However, the limitation lies in the automatic mapping of the customer's language preference (stored in the Fusion Contact object) to the ‘preferredLanguage’ attribute in the IDCS user profile during the DCS self-registration process
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