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Digital Customer Service in Vision Instance

edited 9:43AM in Digital Customer Service

Dear All,

We have requirement to implement and showcase DCS workflow in Vision Instance. We have followed the steps provided in SOLN2642 – How to Activate Anonymous Access to Digital Customer Services Applications in Visual Builder Design.

We have followed these 2 oracle docs as well.

How do I enable Digital Customer Service? & https://docs.oracle.com/en/cloud/saas/fusion-service/faids/index.html

We configured the crmRestApi service connection with anonymous access enabled, Basic Authentication using the Vision credentials, and staged the application as instructed. The DCS homepage is opening successfully in an incognito browser without requesting an Oracle login.

However, whenever we try to access customer-specific functions such as Service Requests, Registered Products, Work Orders, or other secured options, the application redirects us to either Sign In or Sign Up.

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