How to add manager role in DCS

Summary:

I need guidance on creating or assigning a manager role in Digital Customer Service (DCS), as currently only Administrator and User roles are available.

Content (please ensure you mask any confidential information):

Hi Team,

I am working on Digital Customer Service (DCS) and currently have only two roles configured in my environment:

• Administrator
• User

Could you please help me to add Manager role as well

Could you please guide me on:

1. Whether a Manager role is available out-of-the-box in DCS
2. If not, how to create a custom role with appropriate privileges
3. Best practices for assigning permissions to such a role