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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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How to add the URLs of an upload file to plain-text emailsHi, This may be a very basic question, but I'd like to ask this just for clarification. When you upload a new PDF file to File Storage in Component Library and use the U… -
How can I pull the email addresses of all contacts within a segment via API?I have experimented with the Eloqua APIs to pull various data from our Eloqua instance. However, I can't find an obvious way to pull all contacts from a segment. The doc…
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I want my auto-responders to get sent to even those on our master exclude.I want my auto-responders to get sent to even those on our master exclude. I realize the easieset way to do that is to send them through a campaign that checks "send to …
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Is it possible to change the unique identifier for CX Sales App ImportIn Eloqua, the default CX Sales App Import unique identifier is the email address. Would it be possible to use a different unique ID such as Contact Registry ID or Party…
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Response rules questionAre auto clicks/opens counted as campaign responses if opens and clicks are listed in response rule options
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Using an SFTP to share data between systems which have different column header requirements?My team is trying to automate getting data from Eloqua into another tool we'll be using for customer analysis and surveys. We had hoped to share data between these syste…
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how to map many Email Addresses in CDO to Contacts in Eloqua with single process?Hi, I have a lot of Not Mapped Contacts in CDO (they come from a form). I would like to map them all to the Contacts in Eloqua as I can see them in a system. I know how … -
Is the email click map data unique clicks number?Does the email click map data include only unique clicks number? or is it counted even if the same user clicks many times?
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Response rule campaign integration with different query parametersHi, We'd like to set up a campaign with multiple channels and know how to configure this Eloqua campaign canvas setting. What we’d like to do We will build a campaign wh…
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Can I retrieve contact fields In Eloqua with the field names in it?Hi Team, Usually, to retrieve contact fields using Rest API, we do have a standard API and in the response, we get the field details only with the type, ID and value it.…
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How to Keep Imported SFDC Opp Contact Role Data Updated With Latest Related Opportunity Data?We integrate with SFDC using the Salesforce Integration App. For our Onboarding and Pipeline Acceleration campaigns in Eloqua, we want to target contacts with specific C…
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Duplicate contacts in segmentSuppose you have two or more filter criteria in a segment. If a contact meets more than one criteria, will it be duplicated in the segment?
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Why does SFDC Lead ID get populated immediately on some new leads and not othersWe have noticed that sometimes a newly created lead gets their SFDC lead ID populated on the record immediately, while in other scenarios it does not happen until the ne…
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Where are the Banking, Financial Services, and Insurance (BFSI) industry Eloqua customers out there?If you happen to work in the Banking, Financial Services, and Insurance (BFSI) industry and are looking to enhance your customer engagement and data management practices… -
WebEx App -- Any changes to allow for SSO Enabled Instances?Is there a possibility to integrate with the app with an SSO enabled instance? This knowledgebase article (published in June of 2020), which predates the launch of the "…
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Eloqua HTML Email editor is not working correctly on Chrome browserHello, We have experienced weird behavior on browser Chrome 120. After clicking Save in the HTML email editor, the email is not saving. There is no error message after c…
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emailEmails are going to spam one day and landing in the inbox the next, even though they have a 10/10 score on the Mail Tester website, and there are zero user complaints. W…
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Can't we create a new security group from scratch using basic licensing in eloqua?Hi Team, As per below screenshot, I am unable to access the existing security groups in Eloqua, also, unable to create a new security group from scratch. Is this a limit…
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Eloqua Insights Email Analysis ReportHello All, As we all know Eloqua insights are updated. And it was a bit difficult for me to create the "Email Analysis Report with Segment" which in previous we can dire…
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Transfer record from one data object to another data objectI am working to solve the following issue: Customer service gets a request to return or replace two products, A and B. Eloqua receives the requests in batch format, load…
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User disable in bulkHi, we want to disable uses in bulk. Is there a way to disable the users in bulk and simultaneously to remove the security groups and licenses assigned to them. -
visitor profileHi, I have a question about segmentation using ”has visitor Profile” filter criteria. I’d like to segment only those contacts that have a cookie associated with them. If…
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Can Campaign Approval Process be implemented with Eloqua basic license?Hi Team, Can Campaign Approval Process be implemented if customer has purchased Eloqua basic license ?
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How does segment filters/limits contact activity data?We have set the date period for segment to 2 years , but the data shows for 12 months. Can you please clarify on the limits to segmentation?
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How to clear values from an Eloqua contact field?We have a contact field marked for deletion (with a checkbox) in Eloqua that currently has 3,098 entries set to 'Y'. Despite 'Y' having no true value, it continues to ca…
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Eloqua Insight Asset migration in OAS UpgradeHi, In the notification we received its mentioned that "No action is required from you to migrate Insight reports, dashboards, or agents." Question: Will all the assets …
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Is it possible to capture customer responses from campaigns using a REST API?We have a scenario where we need to collect responses from a campaign displayed on an ATM system. The campaign will primarily involve a Yes/No question, and the response…
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Break send into smaller batches over 1 hour/day -- what's the breakdown?When using the "Break send into smaller batches" feature for multiple days or hours, the smaller batches usually go out at the top of the hour or day.. But what happens …
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Leveraging the Component Library for Brand Consistency & PersonalizationHello Eloqua Community, my name is Sachin Jain, I am working as COE, My role focuses on collaborating with CX Marketing customers to enhance product adoption. In here I … -
Inquiry About Resend Frequency After Soft Bounce in Oracle EloquaAbout soft bounces, the help center states, "If Oracle Eloqua receives a soft bounce, it will attempt to resend the message for 48 hours in most cases." How often are th…