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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Discussion List
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Sr type needed to be added as a condition column instead of the severity columnSummary SLA rule needed to be based on SR type instead of severity so how we can add Sr type column and delete severityContent SLA rule needed to be based on SR type ins… -
How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing … -
how the scores for the agent interaction can be addedSummary How we can add scores for each interaction
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Propose SR resolution as KBContent Hi, Can we propose SR resolution as knowledge base in OEC? Thanks, Mohan -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm… -
Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen… -
Translations of HRHD custom fieldsContent Hi all, Is it possible to translated HRHD custom fields? I can only find the translation editor on HRHD categories THanks Sophie Version 19D -
Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the …User_2025-01-31-00-30-32-814 40 views 4 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Search Organization and Person tagged as Type = Customer in a single Page/UISummary Search Organization and Person tagged as Type = Customer in a single Page/UIContent Hi Everyone, We have a requirement that needs to search Customers (Organizati…
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OEC Knowledge Authoring Rich Text Editor issueSummary Getting error and odd behaviorContent In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have t… -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…
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OEC Knowledge Copy an ArticleSummary Need ability to copyContent I don't seem to see a way to copy one article to another unless we use translation which it is not for that. Let me give you all the …
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SMS from Oracle Engagement CloudSummary How to send text messages to Service Request's ContactsContent Has anyone implemented a solution to send SMS via OEC? How was it done? Do we need an external ven… -
Implementing Knowledge Management, but can't search for any of themSummary Implementing Knowledge Management, created few articles but can’t search for them at "My Knowledge" no article comes outContent Hello, I am trying to implement t… -
Customization in Service EntitlementsContent Hi, We have maintained the Account Type in Account level. Our requirement is based on the SR's account type, we have to set the different SLAs. Is it possible? H…
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Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Summary Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Content Hi all, I am looking into creating an SR from information that sits in core HR and…
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Categories in GroovySummary Can I access Categories using newView()Content We want to create a custom Category field validation when the category is selected in the SR. Specifically, we wan… -
Email is triggering multiple timesSummary Email is triggering multiple times on Service request objectContent Hi Team, We have two email templates and which will trigger through object workflow based on …
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Passing values from Service Request Page to Contacts Create Page fieldSummary How to pass/set a value from SR Page to Contacts Create Page?Content Hi all, Is this scenario possible in Oracle Engagement Cloud? Scenario: I have a custom FCL …
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Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar… -
Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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How to add Install Base Assets to ContractsSummary How to add IB assets to contracts either from the IB creation page or Contract creation pageVersion 19B,19C
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Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple…
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Email content mapping to the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone,I am trying …
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Can we create Maintenance Work Order from Service RequestSummary Can we create Maintenance Work Order from Service RequestContent Hi, Can we create Maintenance Work Order in Maintenance Module from the Service Request in Servi…