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Fusion Service
Discussion List
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
CX – Service: Oracle CX Service Redwood and AI - Office HoursExcited to share that we will be hosting an upcoming Office Hours Session focused on Service Transformation. I’m pleased to be joined by Roger from Avery Dennison for an… -
March Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for March. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che… -
We are getting duplicate Work Orders in Oracle Fusion service, but not in Field ServiceSummary: We are getting duplicate Work Orders in Oracle Fusion service, but not in Field Service, after suspending the activity in Field Service. Anyone can help on this…
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B91080 - ERP for Self Service Cloud Service (Hosted Named User)Summary: Could you please tell me what roles are included in this license: B91080 - ERP for Self Service Cloud Service (Hosted Named User) Content (please ensure you mas…
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Custom Smart Actions are not working on the list page of Help Desk.Summary: I am trying to add two smart actions "Resolve Help Desk Request" , "Add Resource" in the list page of help desk, for that i have created duplicate of seeded sma… -
Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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How to update the value of one field based on the other field in Service Request RedwoodSummary: In Service Request Redwood, we need to set Problem Description field value based on Critical Flag Boolean using event. Which event must be used to achieve this?…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Mash Up content not working in Service Request RedwoodSummary: I have added Mashup content "Wikipedia" in Service Request but it's not working. Kindly see the attached screenshots. Content (please ensure you mask any confid…
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Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
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Unable to View OOTB LLM Models in Oracle Fusion AI Agent Studio – Required Roles/Permissions?Summary: I am unable to see the out-of-the-box (OOTB) LLM models in Oracle Fusion AI Agent Studio. It seems like this might be related to missing roles or permissions. C…
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
Hi, where is the accelerator tool for Fusion service?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to add Related Objects section in the expanded layouts in SR details page?Summary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please guide us on how to add a Related Objects section in the expanded layouts? Co…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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Moved: Seeking Efficient Method to Create and Launch Supplier Initiatives (REST vs SOAP vs Bulk)This discussion has been moved. -
Visual Builder Studio Redwood Package | Release over weekdays or weekend?Summary: I would like to understand when other developers of Redwood Service are deploying their changes. Content (please ensure you mask any confidential information): … -
Unexpected Change in AI Agent Behavior After Period of InactivitySummary: I’ve observed that after a period of inactivity in AI Agent Studio (Oracle Fusion), the agent’s behavior appears to change when it is used again. The responses,…
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Smart Picker in Service Request is not displaying the selected valueSummary: Hello everyone, I have implemented a Smart Picker (oracle_cx_commonUI:smart-picker) in a Service Request extension. The picker loads the list of Contacts correc… -
Is there any option to remove the URL section from the Attachments area in Service Center Redwood?Summary: We are using Service Center (Redwood UI) and want to allow only file attachments, not URL links. Is there any option to remove the URL section from the Attachme…
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Edit service dashboardHi everyone! How can we configure the Service Dashboard and make new infolets available: We didn't find any documentation about this. Thank you in advance, Martina
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Unable to add Project details on work order charges UISummary: We followed the steps below: Service Request Creation → Work Order Creation → Manage Debrief → Work Order Charges However, we are unable to proceed with enterin…
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Help Desk - action buttons available in the request details pageHello, during the recent session with Oracle we saw that in the Help Desk request page there are action buttons such as "Resolve Help Desk Request", "Mark as Complete", …
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
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Restrict Service Request (SR) creation for assets that do not belong to the selected customerSummary: We want to restrict Service Request (SR) creation for assets that do not belong to the selected customer. It would be really helpful if get any help on this. Co…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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Not able find the feature Global Function for AI Agent Integration in Oracle Fusion ServiceSummary: Unable to enable the Global Function for AI Agent Integration in Oracle Fusion Service feature. Content (please ensure you mask any confidential information): W…
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How to associate Contact created from Service Profile?Summary: When we create a new contact from the Service Profile and select the Service Profile number, the contact is created successfully but is not associated to the Se…