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Fusion Service
Discussion List
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May Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for May In this one hour showcase, you’ll get an in-depth look at Oracle's best-i… -
END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
CX – Service: Oracle CX Service Redwood and AI - Office HoursExcited to share that we will be hosting an upcoming Office Hours Session focused on Service Transformation. I’m pleased to be joined by Roger from Avery Dennison for an…
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April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 5 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che… -
What is the best way to create a Parent/Child Relationship for SRs in HR Help Desk?Summary: We have a requirement from a client for the ability to create Child SRs directly from the Parent SR and the Child SR number should retain the parent SR # -1. Co…
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Unable to find Local Language Address in the Oracle Fusion TablesHi Team, As per requirement we are working on a Report to fetch Local Language details from Manage Locations in oracle Fusion,We have explored most of the tables still u…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM?Summary: Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM? Content (please ensure you mask any confidential information):…
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How to access custom objects in Digital Customer serviceSummary: we are facing authentication and authorization issues while accessing Fusion custom object REST APIs and profile option REST APIs from a Digital Customer Servic…
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Unable to add Project details on work order charges UISummary: We followed the steps below: Service Request Creation → Work Order Creation → Manage Debrief → Work Order Charges However, we are unable to proceed with enterin…
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Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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Can we merge two different Installed Base Asset (Customer Assets) into one?Summary: Could you please let us know is there any possibility to merge Two different Installed Base Asset (Customer Asset) into one, If Yes please guide us through step…
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Unable to add button bars for Case Management in the Cases Details page.In Case Management details page oracle has delivered some button bars - "Assign to me" , "Create Appointment" , "Compose Notes" . But i am not able to find the configura… -
Oracle Fusion Service - Service Center Admin Workflow PreferencesSummary: I am trying to enable workflow preferences but i keep getting 403 forbidden error I have access to role - ORA_ZBS_SALES_ADMINISTRATOR_JOB Profile ORA_ASE_SAS_IN…
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How to create Multiple Outbound email channels for HR HelpdeskSummary: Can we create Multiple Outbound emails for HR Helpdesk employees? Ex - Payroll Queue SR update email will go from "Payroll@xyz.com" and Core HR QUEUE SR email u…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Can a single fusion service Work Order be converted to multiple activity with different activity typHi, Based on the 26A update, we see that a single fusion service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a sing…
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How we can load service profiles based on account with associated contacts as well.Summary: Service profiles are retrieved based on the account, but the associated contacts are not being populated. Since manually adding contacts for all data is not a v…
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AP invoice approval is not working if one invoice has both PO and Non-PO linesAP invoice approval is not working if one invoice has both PO and Non-PO lines. Business has a requirement that if an invoice matched to PO and a manual line also added …
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REDWOOD: How does the interaction tab in service request worksSummary: New feature of Service Request in Redwood UI includes the Messages, Interactions and Conversations. I know messages contain all messages of SR records including…
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Unable to submit create service request for Preventive MaintenanceHey Team, As a part of seeded functionality , We have created Maintenance PM work order from Maintenance program and tried to submit the " Create Service Work Orders for…
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How to monitor / track emails sent by HR Help Desk Object Workflows?Hi everyone, we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment). I would like t…
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If Email sent via work flow can be audited like outbound and inboundIf Email sent via work flow can be audited like outbound and inbound
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How to display Qualification Plan BalanceWe have a requirement where the Sick entitlement is 12 days per year. If the leave is more than 3 consecutive days then three consecutive days are paid and remaining are…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…
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Facing unexpected behaviour while adding One time service address while creating a Work orderSummary: Hi All I am facing an unexpected behaviour while adding One time service address while creating a Work Order in SR, sometimes I am not able to select the County…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
Sub Panel Displays Incorrect Dates (Off by One Day)Summary: When accessing an Parent Custom Object and reviewing the Child object sub panel, the date fields (such as X Date, Y Date) appear shifted by one day. However, wh…
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Whenever Oracle releases a Quarterly Patch (26B/26C/26D), how should we validate system behavior?Whenever Oracle releases a Quarterly Patch (e.g., 26B/26C/26D), how should we validate system behavior for Payroll processing after applying the patch? Example scenario:… -
How to apply dynamic filter on DCL/Smart Picker ?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle @Sono Chacko-Oracle We have Equipment # as a DCL field i have applied Smart picker on it and want apply fileter b…
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"Add Filter" options in Redwood list pages in Oracle FusionI have a question regarding the “Add Filter” option in Redwood list pages in Oracle Fusion. How can we: Add or remove fields from the “Add Filter” section? Is there any …
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How are AI Agents currently triggered in Service Center? (26A)Summary: I was recently reading the 26B updates and realized that Oracle is introducing SmartActions for triggering AI Agents on the Service UI (https://docs.oracle.com/… -
How to create custom drawer in Classic UI for Service Request?I’m working on the Classic UI for Service Requests and would like to create a custom drawer to integrate a third-party API. Could you please guide me on: How to create a…