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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
CX – Service: Oracle CX Service Redwood and AI - Office HoursExcited to share that we will be hosting an upcoming Office Hours Session focused on Service Transformation. I’m pleased to be joined by Roger from Avery Dennison for an… -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 3 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Gartner Names Oracle a Leader for CRM Customer Engagement CentersOracle has just been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for the thirteenth consecutive year. We believe this sust… -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che… -
Is it possible to restrict the infotiles in Receivables Billing page using security Privileges?Summary: I want to hide the infotiles in the receivables Billing and Transactions page for end users. Is there anyway to restrict this using security privileges? Content…
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Redwood: Rule Set for Edit Layout in VBSSummary: Redwood: Where is the rule set of the Service Request in Visual Builder? It seems that the UI for redwood service request has changed. Previously on the older v…
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Work order area values not loading for specific Activity TypesSummary: Hi, I have enabled few activity types for work orders in Fusion Service. However, while creating a work order, only the activity type 'AC' allows me to select t… -
Oracle Fusion Service - Manage Types of Work Orders 26ASummary: I am trying to enable Direct integration between Oracle Field Service and Oracle Fusion Service using work order type code ORA_WO_INT_FFS however when i click o…
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How can I display a confirmation message when field value changes in the SR Expanded Details page?Summary: How can I display a confirmation message when the “Assign to Me” field value changes in the SR Expanded Details page in Service Center Redwood? Content (please …
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How to Create Activity Type in Fusion Service for Fusion Field ServiceSummary: Currently I am seeing only Generic Activity in Fusion Service, but I want to edit it and rename to INSTALLATION. Similarly I want to create another activity of … -
AI is moving fast. Here's a small proof using UI Events FrameworkHi Team - I gave Codex a simple task: learn our UI Events Framework (to build a skill), study an exported Fusion Service extension, then build an action chain that reads…
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B2B Fusion serviceSummary: We have imported data Service Request object (most of them are in status resolved) now i want to add Milestone for these imported SR. I tried creating one custo…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Custom Dashboard in Redwood Service Center – Graph Resize, Table Report, and Drill-Down CapabilitySummary: I have created a custom dashboard and embedded an analytics report that displays a graph (SR Routing Report). I need guidance on the following: 1. Graph Size Ad…
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Not able to See the Customer ACCOUNT IN WorkspaceSummary: Not able to See the Customer details Workspace and in Sales< Accounts . The Accounts are getting migrated from Account Receivabales. I can pull it from Postman.…
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Managing Different Case Types with Oracle Case Management — Live DemoI'm hosting a live demo on 16 April 2026 covering Oracle Case Management in Oracle Fusion Service / Help Desk across Disciplinary, Financial Irregularities, and Security… -
Requirement is that the Budget is setup as monthly but the stoppage should be annuallySummary: Monthly Budget upload 10000 Uploaded for full year ie 120000 So, the stoppage should be only when the usage reached 120000 not 10000 per month Content (please e…
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How to default BSV in AR according to the BU selected in Transaction or Receipt pageSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to default BSV in Fixed assets according to the BU of Asset BookSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Service Requests option not visible under Navigator > Service in Oracle Fusion ServiceSummary: We are currently implementing the Oracle Fusion Service module for the first time and have encountered an issue where the Service Requests option is not visible… -
How to enable both prefix and substring search in the Asset DCL field on the SR page?Summary: Currently, search suggestions in the Asset DCL field on the SR page work only based on starting letters. For example, typing ‘TEST’ returns ‘TEST250SSD’, but se…
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How to add a new support identifier to my Oracle account so that I can raise SRsSummary: How to add a new support identifier to my Oracle account so that I can raise SRs Content (please ensure you mask any confidential information): Hi Team, please …
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How to populate service address on selection of service address source in work order in RedwoodSummary: We are attempting to create a work order record using a dynamic form; however, the Service Address field is not populating when a value is selected in the Servi…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Inline editing is not working for the child custom object.Summary: We have followed all the required steps, and we are able to see the list of child records under the parent object. Parent Object: Service Profile Custom Child O…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Display a custom calculated field (Closed amount) in a standard popup pageHi Team, We have requirement to display a custom calculated field (Closed amount) in a standard popup page under subscription management This Popup appear under followin…
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Show related Opportunities on SR Details Page Layouts using cx-svc-sr-related-overviewSummary: Hi Team, We have a requirement to show related opportunities on Service Request details Page similar to OOTB Contacts/Teams related objects. If anyone has imple…
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Removing Specific Lookup Value (“Is Duplicate By”) from “Select Relationship Type” in ServiceRequestHello Team, I need help with the “Select Relationship Type” dropdown in the “Create Relationship” subview for Service Requests. I want to remove only the “Is Duplicate B…
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How to configure update smart actions in service center for Custom fields?Organization: Terex corporation Summary: How to configure update smart actions in service center for Custom fields? We want to have one update smart actions for custom f…
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar… -
How to invoke an object function from an Action chain in Service Request Details Page?Hi @Edson Junior, Oracle / @John Vakoc-Oracle , We need to create an Action in the marked section in the Service Request Details Page. The action will be used to invoke …
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Is there any way to auto-populate CC,BCC emailaddresses when composing email in SR RedwoodSummary: We have a requirement to auto-populate CC and BCC email addresses when composing an email from the Redwood Service Center on the SR object. Is there any configu… -
Show Different Service Request Status Values for Different Business UnitsSummary: We have a requirement in Oracle CX Service to control Service Request statuses based on Business Unit. For example: If the Business Unit is X, the SR status dro…