How to Create ‘Quick Action’ Buttons on the Service Request Details Page — Cloud Customer Connect
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How to Create ‘Quick Action’ Buttons on the Service Request Details Page

edited Sep 2, 2025 6:50PM in Fusion Service

Summary

This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly perform routine tasks like assigning a request, composing an email, navigating to related applications, and more. This how-to provides a step-by-step method for system implementers, ensuring actions are accessible and user-friendly.

Steps to Create Quick Action Buttons

👉 You can skip to step 2 if you already have the Smart Action ID you want to trigger from a button.

#1 - An example of how to create a smart action for those new to the concept.

  • Create a Sandbox
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