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How to access custom objects in Digital Customer service

Summary:

we are facing authentication and authorization issues while accessing Fusion custom object REST APIs and profile option REST APIs from a Digital Customer Service (DCS) application developed in Oracle VBCS.

Content (please ensure you mask any confidential information):

Environment:

  • Oracle Fusion Cloud
  • Digital Customer Service (DCS)
  • Custom Objects
  • Power BI integration using Azure Function

Use Case:Created a DCS page to dynamically load Power BI reports based on user selection from a dropdown.

Custom Objects Created:

  1. PowerBI_Report_MetadataFields:
    • GroupID
    • ReportID
    • ReportName
  2. User-Report_MappingFields:
    • ReportReference (DCL relationship)
    • UserIdentifier

Implementation Details:

  • Created service connections and backends in VBCS/DCS
  • Fusion backend configured with:
Tagged:

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