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Fusion Service
Discussion List
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Getting error- You must select channel for your response because the last customer messageHi Everyone, I'm facing an issue while trying to compose a message in redwood service center in an SR. I created a social channel service request. I'm able to create mes… -
How to get the Billing address details for a receivable Invoice in Fusion using APIsSummary: How to get the Billing address details for a receivable Invoice in Fusion using APIs and which API to use as we dont see any API yet which gives the information… -
Looking for Webinars or Sessions on Redwood AI AgentsSummary: Hello, Are there any upcoming events, webinars, or community calls planned around Redwood-based AI agents? We Interested in learning more.
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How can we remove the other section of edit layout of Service RequestSummary: We are currently migrating the Classic UI of Service Request to Redwood UI and we are seeing these extra section which are not needed by the business. How can w…
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SR Redwood - Conditional Required/Read only Field based on categorySummary: We have an existing logic in classic UI, where in a field is a conditional required/read only based on the selected category, is there away we can have this in …
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Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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What is the maximum limit for the note text field in oracle fusionNote Text field comes under CLOB Data type. I am trying to figure out up-to what character length will it accept the text value. If anyone has an idea or had worked on a…
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Conversations don't show up in the case without reloadingWhen creating a new conversation from within a case, the conversation successfully saves but it doesn't seem to actually update the view of the Case itself. i.e. after t… -
removing other objects in SR Edit pageSummary: we notice that there are some objects visible in SR Edit page (Service Request Details), that currently we are not using. is there away we can remove it in the …
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Is there a way to manage approvals without relying on email in Oracle Fusion Cloud?Hi everyone, I’m looking for an efficient way for approvers in Oracle Fusion Cloud to receive and manage approval notifications without relying on email. Specifically, I…
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Approval workflow in HRHDThere is a request from one for client to implement approval workflow in HRHD (HR Helpdesk - Redwood) for below 2 business cases. Please let us know whether we have appr…
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Unable to Fetch Custom LOV Values via REST API Without SR ContextSummary: We need to fetch values of a Custom LOV (e.g., LOVVA_For_Product_c) created on the Service Request object for use in the DCS SR creation page. Currently, the LO… -
how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b…
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Show Service Request in Redwood UISummary: We are planning to add the Service Request to springboard shortcut, but i can't find the correct configuration for redwood UI we want it to defaulted to list vi…
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Can I add Historical workorders in Fusion Service cloudcan I add historical Service work orders in Fusion B2B clouds with all Available Status (Started ,completed, scheduled ) And with all past dates ? As I cant see the Serv…
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Ho to edit Resolve Case Layout?Summary: Hi @Karyn Kurland-Oracle, we have OOTB smart action , i,e Resolve case and e want to add and remove some field from that page. Could you please guide us how to …
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Security privilege to allow "Create Note" for a userSummary: a new user is not able to create notes in "contact" screen. Content (required): I want to give the privilege to a specific user to be able to create notes in th…
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How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a… -
How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi @Everyone, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navi… -
Why does the error message from App composer not firing after save in Redwood UISummary: We are currently migrating the Service Request object in Redwood and we have a lot of customization including error or popup messages. I am expecting that error…
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As Social network is sunset, how to integrate Microsoft teams with Fusion using Boomi PlatformIs it only possible to integration Fusion- Microsoft teams using OIC or can we use DellBoomi aswell? If so, can you please provide configuration document.
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How to expose the 'Messages' and 'Team'tab as panel in Redwood UI Service RequestSummary: We are migrating our customization from Classic to Redwood UI. I was able to configure items on the Service Request object but I can't find the 'Team' and 'Mess…
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Preenchendo o campo com o IEGostaríamos de saber se é possível deixar o preenchimento do campo da Inscrição Estadual dos clientes como obrigatório, caso informado que o cliente é Contribuinte.
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How to set E-Mail Channel in Messaging Tab as default?Summary: In the messages subtab of Service Request Object I want the E-Mail-Channel to be set as default. Content (please ensure you mask any confidential information): …
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Inclusion of flags at page level for feedbacksSummary: Hello Team, With respect to touchpoints, is there any way to include a flag at a page level to identify negative feedback given during feedback sessions? Kindly…
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…
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SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the … -
Urgent: Need Guidance on Logging SR Automatically from Customer Emails in Fusion CX RedwoodWe urgently require your guidance on setting up an automated Service Request (SR) creation mechanism in Oracle Fusion CX Services (Redwood UI) when a customer sends an e…