How to Automatically Trigger a Survey on HRHD Service Request Resolution

This post outlines a solution to automatically send a survey to a customer as soon as the Service Request (SR) or HR Help Desk Request or Internal Service Request is resolved.

This solution is designed to capture timely feedback by integrating directly with Fusion, using a custom App UI or DCS application to present the survey.

Disclaimer: This is a reference solution which shouldn't be used directly in production. You take responsibility in making any necessary changes to the solution as per the business need and doing the necessary validations in a non-production environment first.

Solution Overview

The process is initiated by a trigger on the