Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con… -
What languages are currently supported for SR summarization feature?Summary: Apart from English, French and Spanish Does it support Arabic? Content (please ensure you mask any confidential information): Version (include the version you a… -
Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work order.Summary: We have created one custom DCL for address sites and included filters using bind variable in work order object. It's working as expected in ADF, but in redwood … -
List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
-
Smart Action User Entered Feature Not WorkingHi I am trying to use User Entered Feature of Smart Action so that I can manually SrNumber to associate with a custom object. But while doing so I am not getting pop up …
-
How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau… -
Problem description panel title in service centerHow to change the title of the problem description panel in the detail page?
-
rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…
-
Supplier complaintSummary: We are trying to find a solution that helps us in logging a complaint for a supplier. the application should have a workflow for approving the complaint status … -
getting below error while calling web serviceSummary: we are trying to post data to external system using a web service. we have 2 web services - one for connecting with external system , in that web service we are…
-
Selective Message History Forwarding in Service CenterHi CCC, we already have the setup in place that allows the message history to be carried over in each reply on Service Center. The issue is that our client would like to…
-
I want to fetch Primary PPS values in DCL Field how to create and what filters I have to useSummary: Content (please ensure you mask any confidential information): For Primary PPS i want to send an approval notification, for that I am trying to create a DCL fie…
-
Auto Approval of goals when only status of the goal is updatedThere is a requirement from Business that the goal should not go for approval when only the status of the goal is changed. But when there is any other update done on the…
-
How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
-
What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped …
-
Unable to create Object TriggerUsing this trigger i want amount field to default 0 amount in the Cost tab of proposal but i am getting error.
-
Predefined Message Templates in Service CenterHi, our client would like to have some preconfigured response templates to use in the message section of Service Center, in order to avoid writing emails from scratch ea…
-
How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
sql query in fusion alertSummary: I was going through the fusion alert but I am not seeing any place to write any sql query. Say I have a Biz scenario of : Send notifications to Buyer and Suppli…
-
How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…
-
createI have created a custom ESS job which calls the BIP where bursting is enabled. When ESS job errors due to one of the following reasons No data found for the query Proble…
-
No data on Categories for Service RequestsSummary: There is no data visible on category field on service request details page Content (please ensure you mask any confidential information): Hello experts, I have …
-
Export to excel as .xlsx instead of .xlsIn Manage Invoices page if we search any invoices we have a 'Export to excel' button, When we click the option it'll download a export.xls file with the details. We are … -
Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
-
Created a Service Request. Added part. Getting Java.lang.NullpointerException errorSummary Created a Service Request. Added part. Getting Java.lang.NullpointerException error.Content Navigation: Service>Service Request. Provided Title and Account. Go t…
-
Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
-
Any report that can extract SR details with comments/date?Looking for a report that can extract all the comments from the Service Request including comments with dates
-
News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu…