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Fusion Service
Discussion List
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer Experience -
Redwood - How to show notes in service requests?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle how to enable show notes smart action in service center? user wants to see notes or how can we enable notes panel…
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Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
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Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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To support Fusion SP initiated flow with multiple IDPsWe have a requirement to configure multiple IDPs for our SaaS application. We have reviewed idea number 683530 (Enhancement request to support Fusion SP-initiated flow w…
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Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…
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1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…
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Oracle B2B Service - How to Identify Resources in BulkSummary: Security Console User conversion into resource, currently we're doing it manually via Resource Directory and Identifying the employee as resource Content (pleas…
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How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …
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How to make a virtual field requiredSummary: Hi community, I have the virtual fields ibAssetPkVF and productVF and I would like to make these fields mandatory depending on the value of the Type field. This…
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Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
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Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma… -
ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
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is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…
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Example for the Global functionSummary: Can anyone please provide the example for using the Global function: getEndDate(startTime, duration, durationUnit, scheduleId) Content (please ensure you mask a…
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
Is it possible to only show email conversation in a subview or panel?Summary: Is it possible to only show email conversation in a subview or panel? Content (please ensure you mask any confidential information): On activities panel, we can…
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Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…
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Explore 25A Fusion Service Center Extensibility Improvements!Discover how the latest extensibility features empower system implementors and Fusion Service Center teams to create tailored solutions that transform customer experienc… -
When I create a field service work order from Fusion Service, I encounteran error.Summary: When I create a field service work order from Fusion Service, I encounter the following error: "The area for the work order wasn't found. Verify the values and …
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How to set up Case types and Primary Households in Case management for HR Help Desk?Summary: How to set up Case types and Primary Households in case management for HR Help desk ? Content (please ensure you mask any confidential information): While editi…
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How to default Division field based on Logged in user?Summary: Hi @Edson Junior, Oracle On Case creation we have to default division based on logged In user division. could you please guide us how to default division field …
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t… -
how to capture user login and logout detailsSummary: In oracle fusion service how to have audit logs of a user when logged in 2. logged off 3. Time stamps of the above. Who created the user? Content (please ensure…
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Email templateSummary: Hello community, When sending an email to generate an SR, if a client does not exist, an email with the following template will be sent to the client. Can you t… -
Schedule delete importHi, We have a requirement regarding the deletion of service requests. The requirement is about SRs deletion based on non-standard conditions, and we would prefer to avoi…
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Service Centre - How to hide assign to smart action?Summary: Hi @Edson Junior, Oracle On Service request overview page , we have update assigned to OOTB smart action. could you please guide us how to hide this smart actio…