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Unable to Use AI Agent Team in Service Center UI

in Fusion Service 5 comments

Summary:

We have created an AI agent team using a Admin user;
however, the agent is not available for selection or use within the Service Center object UI in Smart action, is there any other way we can use the Ai agent for in UI .
Requesting guidance on possible configurations or prerequisites needed to enable the AI agent in SR module.

Content (please ensure you mask any confidential information):

trying to use the Ai Agent in Service center object, from Smart action or in the form of Button

Version (include the version you are using, if applicable):

25C


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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