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Fusion Service
Discussion List
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Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in… -
Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Brainstorming: Implementing approvals using queuesSummary: Basically we want to try replicating branching of BPM Approvals but using Help Desk queues instead. To clarify, this is NOT a question about "Approvals for Help… -
Can we include hyperlinks in action plans in case management?Hello Team, We are trying to have the user to redirect to the change assignment page and currently we can paste it directly; but we are unable to include the hyperlink. …
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Do we have Mobile application to approve/reject workflow notification (24D/25A)Summary: Do we have a Mobile application to approve/reject workflow notification (24D/25A) Content (please ensure you mask any confidential information): Version (includ… -
single sign on in oracle apex using oauth2.0Hi, Experts. Our customer requires their Oracle APEX application to be accessible using Single Sign-On (SSO), where the identity provider is external to Oracle and utili…
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How can you update the PartyNumber by updating the PartyNumberKey field?I have seen that by Postman that when sending to update a contact with the PartyNumberKey field the PartyNumber is updated. Is that recommended to do so?
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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Not able to parse a Json string in Groovy Trigger/ Validation/ Object FunctionI have an object function in App Composer in Fusion. Now inside the script, I have a Json String and I need to parse it into a Json Object or object so that I can furthe…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…
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Need a json response from an externally callable object functionI have set the visibility of an object function to 'Callable By External Systems' and return type as String (as Object, List, Map is not supported). Inside the object fu…
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User Login ReportHi, we have received a request from the customer who needs a report listing all users who have not accessed Oracle Fusion for more than one month. We have written the fo…
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Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
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How to apply adjustments in Service Work order from Subscription ManagementSummary: As a standard flow, if there is Service Logistics any adjustments available in Coverages are applied. Example Discount is 100%. Content (please ensure you mask … -
Usage Report of Fusion Sales and Fusion Service licenses - CXHello team, We are currently supporting a client in their Fusion Sales and Fusion Service renewal process. In order to make decisions and move forward with the process, …
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Performance Issue: Price List Item REST API Response Time Exceeds 1.5 Minutes in Real-TimeDear Cloud Community, Hope you are doing well! We are currently implementing a real-time integration to fetch pricing details from Oracle Fusion, using Price List and In…
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Requirement Regarding Item Association with Business Unit.Hi Team, Business has raised a requirement where, during item creation, they want to directly associate the item with a Business Unit so that it automatically gets assoc…
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How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?Summary: Hi, I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID. According to the documentation linked b…
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Explanation on the 2 options for "Request More Information"Summary: Explanation on the 2 options for "Request More Information" Content (please ensure you mask any confidential information): Hi Experts, I am trying to figure out…
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?
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Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha… -
Does BPM Require Comments when Approving from an Email Notification?In BPM Worklist > Administration > Task Configuration > FinApInvoiceApproval > Configuration > Approval Preconditions I've selected 'Required' under the REJECT option. I…
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While employee entering his time entries manually the employee is facing the errorthe error is "You aren't currently set up to use this page. Ask your manager to provide you with a responsive UI layout".
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How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. … -
August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la…
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Goal subtypes creation for a specific goalCan we create separate subtype category for specific goal . As per current setup, if we are making changes in subtype that is reflecting for other goals as well.
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logs of user activity, system logs, security events etc extraction and storing in Microsoft Sentinel**** Experts, We want to push logs regarding user activity, system logs, security events etc extraction and storing in Microsoft Sentinel. Please let me know the idea's …
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Chat for B2B Fusion ServiceSummary: All I need is to enable Chat in Fusion B2B Fusion Service. I followed and enabled all the profile options mentioned - 1) Enabled Omnichannel Routing and Chat fe…
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Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, …