Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Oracle Helpdesk -Can AI suggest categories for Helpdesk service requestSummary: Can AI suggest categories based on the description of the request when they come in through email for Helpdesk Nextgen module Content (please ensure you mask an… -
Not able to view Service Request list pageSummary: In our application user able to create new service requests but created service requests are not able to access and SR list page also not able to view. But Post… -
The "Edit Access Hours" button is not appearing under Manage Technician Access SchedulesSummary: The "Edit Access Hours" button is not appearing under Manage Technician Access Schedules in the service profile. We followed the below doc. Overview of Access H…
-
In Job application reorder of prescreening questionsReorder of prescreening questions is not changing in job application even after making changes to question library, questionnaire template, questionnaires.
-
Fusion Field Service workorder - Native integration error - 26BSummary: Hi Community, I am configuring native integration between FFS and Fusion Service to create activities in Fusion Field Service (FFS). I have completed the guided…
-
Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
-
Unable to see the custom field added to the Installed Base Asset ObjectSummary: I am trying to add the custom field created in Installed Base Asset object in the list page using the Visual Builder Studio. I am unable to see the field added …
-
Unable to find Local Language Address in the Oracle Fusion TablesHi Team, As per requirement we are working on a Report to fetch Local Language details from Manage Locations in oracle Fusion,We have explored most of the tables still u…
-
Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM?Summary: Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM? Content (please ensure you mask any confidential information):…
-
Unable to add Project details on work order charges UISummary: We followed the steps below: Service Request Creation → Work Order Creation → Manage Debrief → Work Order Charges However, we are unable to proceed with enterin…
-
Can we merge two different Installed Base Asset (Customer Assets) into one?Summary: Could you please let us know is there any possibility to merge Two different Installed Base Asset (Customer Asset) into one, If Yes please guide us through step…
-
Oracle Fusion Service - Service Center Admin Workflow PreferencesSummary: I am trying to enable workflow preferences but i keep getting 403 forbidden error I have access to role - ORA_ZBS_SALES_ADMINISTRATOR_JOB Profile ORA_ASE_SAS_IN…
-
How to create Multiple Outbound email channels for HR HelpdeskSummary: Can we create Multiple Outbound emails for HR Helpdesk employees? Ex - Payroll Queue SR update email will go from "Payroll@xyz.com" and Core HR QUEUE SR email u…
-
Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic… -
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
-
Can a single fusion service Work Order be converted to multiple activity with different activity typHi, Based on the 26A update, we see that a single fusion service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a sing…
-
How we can load service profiles based on account with associated contacts as well.Summary: Service profiles are retrieved based on the account, but the associated contacts are not being populated. Since manually adding contacts for all data is not a v…
-
REDWOOD: How does the interaction tab in service request worksSummary: New feature of Service Request in Redwood UI includes the Messages, Interactions and Conversations. I know messages contain all messages of SR records including…
-
Unable to submit create service request for Preventive MaintenanceHey Team, As a part of seeded functionality , We have created Maintenance PM work order from Maintenance program and tried to submit the " Create Service Work Orders for…
-
How to monitor / track emails sent by HR Help Desk Object Workflows?Hi everyone, we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment). I would like t…
-
If Email sent via work flow can be audited like outbound and inboundIf Email sent via work flow can be audited like outbound and inbound
-
How to display Qualification Plan BalanceWe have a requirement where the Sick entitlement is 12 days per year. If the leave is more than 3 consecutive days then three consecutive days are paid and remaining are…
-
Facing unexpected behaviour while adding One time service address while creating a Work orderSummary: Hi All I am facing an unexpected behaviour while adding One time service address while creating a Work Order in SR, sometimes I am not able to select the County…
-
Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
Sub Panel Displays Incorrect Dates (Off by One Day)Summary: When accessing an Parent Custom Object and reviewing the Child object sub panel, the date fields (such as X Date, Y Date) appear shifted by one day. However, wh…
-
Whenever Oracle releases a Quarterly Patch (26B/26C/26D), how should we validate system behavior?Whenever Oracle releases a Quarterly Patch (e.g., 26B/26C/26D), how should we validate system behavior for Payroll processing after applying the patch? Example scenario:… -
How to apply dynamic filter on DCL/Smart Picker ?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle @Sono Chacko-Oracle We have Equipment # as a DCL field i have applied Smart picker on it and want apply fileter b…
-
"Add Filter" options in Redwood list pages in Oracle FusionI have a question regarding the “Add Filter” option in Redwood list pages in Oracle Fusion. How can we: Add or remove fields from the “Add Filter” section? Is there any …
-
How are AI Agents currently triggered in Service Center? (26A)Summary: I was recently reading the 26B updates and realized that Oracle is introducing SmartActions for triggering AI Agents on the Service UI (https://docs.oracle.com/… -
How to create custom drawer in Classic UI for Service Request?I’m working on the Classic UI for Service Requests and would like to create a custom drawer to integrate a third-party API. Could you please guide me on: How to create a…