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How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the box

in Fusion Service

Summary:

How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the box within the Redwood Service Request details page in Oracle Fusion Service?

Content (please ensure you mask any confidential information):

I noticed these tabs (see image attached) in a Vision/demo environment, but I haven't been able to find any documentation explaining:

  • If they are enabled through Feature Opt-In, profile options, or privileges
  • What setup is required to make them functional
  • Whether they are related to Digital Customer Service, Messaging, or another Oracle Service capability

Has anyone successfully enabled and configured these tabs in their environment?

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