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Service Request Visibility Not Restricting by Business Unit – Need Configuration Guidance

in Fusion Service 1 comment

Hi Everyone,

We are currently setting up Service Request (SR) visibility rules in Fusion Service (B2C / B2B), but we've run into an issue: SR visibility is not restricting users based on their assigned Business Unit (BU).

Currently, users are able to see Service Requests across Business Units that they should not have access to.

Our Current Setup / Goal:

We want users to only view, edit, and access Service Requests created within or assigned to their specific Business Unit.

We have mapped users/resource organizations to their respective BUs.

What We’ve Checked So Far:

Verified the user's assigned Resource Organization and Business Unit mapping.

Tagged:

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