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Fusion Service
Discussion List
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Setting Service Console Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the… -
Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a… -
How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
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Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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How can we remove the other section of edit layout of Service RequestSummary: We are currently migrating the Classic UI of Service Request to Redwood UI and we are seeing these extra section which are not needed by the business. How can w…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Is it possible to migrate all the customization on SR details page?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, We recently noticed that in the 25D Redwood Service Center, Oracle has introduced a new Details page. Could you …
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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Is it possible to hide a Category from the UI but still allow backend updatesSummary: We have a requirement where a specific Service Request Category should not be visible to end users in the UI (both Create and Edit pages), but it must still rem…
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How to check Inbound Messages in Redwood Service Request?In SUI, I am able to see the messages. But in Redwood SR, how to check the Inbound Messages?
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Can we customize the "Manage Depot Repair" search fields (e.g., add Assignee Person filter)?Summary: Hi All, In the Manage Depot Repair page of Service Logistics, we want to add an “Assignee Person” field in the search section to filter repairs by assigned user… -
How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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All custom saved searches are not getting copied in Redwood service centerSummary: Hi @Edson Junior, Oracle , @Sono Chacko-Oracle , @Karyn Kurland-Oracle, We’ve noticed that the saved searches created in the Classic UI are not visible in the R…
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Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re…
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How to Automatically Trigger a Survey on HRHD Service Request ResolutionThis post outlines a solution to automatically send a survey to a customer as soon as the Service Request (SR) or HR Help Desk Request or Internal Service Request is res…
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Survey Response UIIntroduction This article presents a custom UI solution based on Visual Builder for submitting survey responses. This solution utilizes a custom UI fragment that dynamic…
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How to add refresh button on service request landing pageSummary: Hi @Edson Junior, Oracle Could you please guide us how to add refresh button on service request landing page in redwood service center? Content (please ensure y…
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how to Expand Activities Panel Width on SR Overview Page?Summary: how to Expand Activities Panel Width on SR Overview Page? Content (please ensure you mask any confidential information): Hi, On the SR Overview page, the Activi…
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A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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Show default to All Work OrdersSummary: So, basically we have a subtab called Work Order on Service Request page where in the Show option we want to have default option as All Work Orders but currentl…