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Fusion Service
Discussion List
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Through BPA can we create Complex Purchase order in oracle fusionWe created a Purchase Requisition (PR) with the line type Fixed Price Services, created a Negotiation, and generated a Blanket Purchase Agreement (BPA) from the negotiat… -
How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the boxSummary: How do I enable, or are the Messages, Interactions, and Conversations tabs available out of the box within the Redwood Service Request details page in Oracle Fu…
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What is the best way to create a Parent/Child Relationship for SRs in HR Help Desk?Summary: We have a requirement from a client for the ability to create Child SRs directly from the Parent SR and the Child SR number should retain the parent SR # -1. Co…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h… -
A valid default service request status hasn't been defined. Ask your service administrator to set itSummary SR can not be created when using sandbox -
Auto Assignment Not working after SR being updatedSummary: For SR update scenario the Queue and Assigned To fields are not being updated automatically. Content (please ensure you mask any confidential information): Hell…
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AP invoice approval is not working if one invoice has both PO and Non-PO linesAP invoice approval is not working if one invoice has both PO and Non-PO lines. Business has a requirement that if an invoice matched to PO and a manual line also added …
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"Attachment1":"FAILED" Error While attaching document on Payment using SOAP API(With cleared status)We have a requirement to attach a PDF document to "Cleared Payment" using the SOAP API (localdomain/fscmService/ErpObjectAttachmentService). While trying to execute this…
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Attachments in Oracle Service Workorders is Extensible?Summary: Hi, we want to add custom field called "Projects" in attachments within Workorder and Service Request Layouts. Is Attachments functionality can be extended? If … -
Service Request Delegation Using HCM Roles & DelegationSummary: Setup SR Delegation for Service Agents (Service Representatives) Content (please ensure you mask any confidential information): Hello Support, We are working on…
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How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create…
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how to enable redwood for subscription managementSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser… -
How to show Hierarchy on Category Field with Standard Template?Summary: How to show Hierarchy on Category Field with Standard Template? Content (please ensure you mask any confidential information): Not Version (include the version …
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Security for Internal Service Request DataSummary: Dear All, Is there a way to restrict Internal Service Request visibility by agent or team or else in Oracle Help Desk, similar to how Maintenance Management res…
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Best practice recommended for migrating Customer Work Orders & associated FFS activitiesDear team, We have a requirement to Bulk upload Work Orders in Fusion Service which must create activities in Fusion Field Service. We are planning to use Import Managem…
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How to configure Service Request escalation prediction agent?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle could you please guide me how to get started with configuration of service request escalation prediction agent? C…
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M:M relationship between Customer:Address and Contact:AddressSummary: we want to implement M:M relationship between Customer:Address as well as Contact:Address. with some addresses common between Customer and Contact. Please provi… -
Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?Summary: We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y. Currently, users can only access the cat…
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How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall…
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Default Activity Type on Fusion Service Work OrderWe have a requirement to set the default Activity Type based on Service Request categories. However, upon review, we found that an out-of-the-box (OOTB) template is alre… -
Dependent dropdown not displaying value on Edit page because on-value-item-changed is not triggeredSummary: Hi, I'm working on an Oracle Fusion Service (Redwood UI) customization in Visual Builder Studio. I have implemented dependent Project and Task dropdowns on both…
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Fusion Work Orders - Ship Parts to TechnicianSummary: As part of fusion Work Orders ( be it generic or fusion field service work orders), is there a way a part can be shipped directly to technician instead of custo…
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Invoke request to Oracle on-prem AQ with JMS connector from OIC integration FailsSummary: Integration to deliver message to on-prem Advance Queuing with JMS connector suddenly starts failing with: JCA Binding Component connection issue. No connection…
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Automatic assignment of SR to a resource based on channelSummary: I am looking for advice on being able to assign a resource to an SR based on the inbound email channel. Content (please ensure you mask any confidential informa…
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How to pass custom fields from Service Request to Work Order on "Create WO" in VBS Redwood?Summary: Hi team, I am working in Visual Builder Studio (VBS) on the Redwood layouts for Oracle Fusion Service. When a user clicks the "Create WO" button from a Service …
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Fusion Service AI Extensibility GuideOverview Fusion Service Center now has the building blocks to place AI where work happens: inside Service Requests, smart actions, recommendation cards, summaries, custo…
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Guided Service Request Process in Redwood Service Similar to Sales OrchestrationSummary: We have a requirement in Oracle Fusion Service Redwood to provide service representatives with a guided process for resolving Service Requests while automatical…
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…