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Fusion Service
Discussion List
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Retention period of Archived Transaction Console RecordsWhat is the retention period of Archived Transaction Console Records? I understand the archive transaction value on Transaction Manager by Process Name but once archived… -
Dynamic skills and grow roadmapSummary: Can you direct me to the location of the dynamic skills and grow development roadmap so I can see what is upcoming please? Content (please ensure you mask any c… -
Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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Scanning outbound emailSummary: Scanning outbound email before sending to the customer Content (please ensure you mask any confidential information): Hi, We are trying to understand if there i…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address. -
difference between attachment categories in Redwood UIdifference between different types of attachment categories (Miscellaneous, Internal & Inline) in Oracle Fusion Service Redwood UI In Redwood UI, the service center add …
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Possibility of customization by applying Pick or Validate (POV) to a Standard LOV fieldIs it possible to apply Pick or Validate (POV) to a standard field in Oracle Fusion that uses a List of Values (LOV)? For example, adding logic based on other fields.
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Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
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Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Brainstorming: Implementing approvals using queuesSummary: Basically we want to try replicating branching of BPM Approvals but using Help Desk queues instead. To clarify, this is NOT a question about "Approvals for Help… -
Can we include hyperlinks in action plans in case management?Hello Team, We are trying to have the user to redirect to the change assignment page and currently we can paste it directly; but we are unable to include the hyperlink. …
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Do we have Mobile application to approve/reject workflow notification (24D/25A)Summary: Do we have a Mobile application to approve/reject workflow notification (24D/25A) Content (please ensure you mask any confidential information): Version (includ… -
single sign on in oracle apex using oauth2.0Hi, Experts. Our customer requires their Oracle APEX application to be accessible using Single Sign-On (SSO), where the identity provider is external to Oracle and utili…
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How can you update the PartyNumber by updating the PartyNumberKey field?I have seen that by Postman that when sending to update a contact with the PartyNumberKey field the PartyNumber is updated. Is that recommended to do so?
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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Not able to parse a Json string in Groovy Trigger/ Validation/ Object FunctionI have an object function in App Composer in Fusion. Now inside the script, I have a Json String and I need to parse it into a Json Object or object so that I can furthe…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…
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Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
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Need a json response from an externally callable object functionI have set the visibility of an object function to 'Callable By External Systems' and return type as String (as Object, List, Map is not supported). Inside the object fu…
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User Login ReportHi, we have received a request from the customer who needs a report listing all users who have not accessed Oracle Fusion for more than one month. We have written the fo…
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Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
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How to apply adjustments in Service Work order from Subscription ManagementSummary: As a standard flow, if there is Service Logistics any adjustments available in Coverages are applied. Example Discount is 100%. Content (please ensure you mask … -
Usage Report of Fusion Sales and Fusion Service licenses - CXHello team, We are currently supporting a client in their Fusion Sales and Fusion Service renewal process. In order to make decisions and move forward with the process, …
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Performance Issue: Price List Item REST API Response Time Exceeds 1.5 Minutes in Real-TimeDear Cloud Community, Hope you are doing well! We are currently implementing a real-time integration to fetch pricing details from Oracle Fusion, using Price List and In…
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Requirement Regarding Item Association with Business Unit.Hi Team, Business has raised a requirement where, during item creation, they want to directly associate the item with a Business Unit so that it automatically gets assoc…
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How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?Summary: Hi, I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID. According to the documentation linked b…
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Explanation on the 2 options for "Request More Information"Summary: Explanation on the 2 options for "Request More Information" Content (please ensure you mask any confidential information): Hi Experts, I am trying to figure out…
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?
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Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha… -
Does BPM Require Comments when Approving from an Email Notification?In BPM Worklist > Administration > Task Configuration > FinApInvoiceApproval > Configuration > Approval Preconditions I've selected 'Required' under the REJECT option. I…