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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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unable to get the value of StatusCdMeaningability to default a value using expression Text field: Expression return WorkOrder_WorkOrderToWorkTracker_Src?.ServiceRequestView?.Title -- Able to get value return Wor… -
how can I remove Service request Update from SR Activity panel?I want to display only action, call and email related update in SR activity panel and I have checked in configure display activity. unchecked make for display but still …
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Updating Service Request Milestones with Historical DataSummary: We need to import historical Service request data with Milestone . Is there any way provision to import SR milestone information for historical data? Content (p…
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ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
WhatsApp Integration with Fusion ServiceSummary: What are the prerequisites to integrate Oracle Fusion Service (B2B) with WhatsApp to facilitate sending messages to customer directly using communication channel
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We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.
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I want to remove the 'Cases' from the 'Select Object Type' dropdownHi In Redwood Service, I want to remove 'Cases' from the 'Select Object Type' dropdown in the 'Create Relationship' smart action for a Service Request. Thanks, Babasaheb…
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how to enabled this role FOM_EDIT_ORDER_MANAGEMENT_LANDING_PAGE_LAYOUTSummary: We are in Release in 25C Fusion Oracle and we need to Edit the Landing Page but we can not because the privilege is not enable Content (please ensure you mask a… -
Issue with Service Request Import – Failures Due to Special CharactersSummary: We are experiencing issues during the import of SRs, specifically related to the Problem Description field in the input file. The file includes records that con…
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How do I collect logs to debug issues with chat and phone call flows?To debug issues with chat and phone call flows in Service Center or HelpDesk, there are two different ways to collect logs. Follow either of the steps to collect log fil… -
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (…
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1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
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How can we create a Report in which i need to add customer signatureSummary: When a Fusion service request is closed/ updated need to send the mail to customer with few details in which we need to tag a Customer signature that came form …
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Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
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Increase test window for standard quarterly cadenceDoes anyone know of have any experience with increase the test window that's offered by Oracle from 2 to 3 weeks at all? Trying to see if we can do so to give our teams …
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Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
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how to hide create service request button from service homeSummary: Hi @Edson Junior, Oracle how to hide create service request button from service home? Content (please ensure you mask any confidential information): Version (in…
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How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
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How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
Case Management - How is it categorized? Service? Help Desk? Other?Hi all, just wondering. Working specifically with Cases, it seems that it falls between the cracks with documentation. Even here in the forums there isn't a specific "Ca… -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene…
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Retention period of Archived Transaction Console RecordsWhat is the retention period of Archived Transaction Console Records? I understand the archive transaction value on Transaction Manager by Process Name but once archived… -
Dynamic skills and grow roadmapSummary: Can you direct me to the location of the dynamic skills and grow development roadmap so I can see what is upcoming please? Content (please ensure you mask any c…
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Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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Scanning outbound emailSummary: Scanning outbound email before sending to the customer Content (please ensure you mask any confidential information): Hi, We are trying to understand if there i…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address.
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difference between attachment categories in Redwood UIdifference between different types of attachment categories (Miscellaneous, Internal & Inline) in Oracle Fusion Service Redwood UI In Redwood UI, the service center add …
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Possibility of customization by applying Pick or Validate (POV) to a Standard LOV fieldIs it possible to apply Pick or Validate (POV) to a standard field in Oracle Fusion that uses a List of Values (LOV)? For example, adding logic based on other fields.