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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Service Center Administration - Workflow AdministrationSummary: We are implementing Fusion Field Service and as part of that i want to trigger emails based on Fusion field Service Work Order status however looks like it is c… -
Default custom field values from Resource object to Service Request page for logged in userSummary: We have 2 custom field on "Resource" object - Business unit and Branch. These 2 fields are setup in Resource Directory for all users. Now, whenever any user log…
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UTC and GMT Timezone visible on Work Order detail PageWe can see two different timezone on Work Order detail Page which is very confusing to Business Users. As per Configuration we have defaulted UTC timezone but not sure w… -
Redwood UI Smart Action Error: Applying List binding LOV_StatusCd with given set of values leads toSummary: Hi Team, We are experiencing an issue in the Redwood UI when trying to change a Service Request status to 'Closed' via the Update Status Smart Action. Whenever … -
Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora… -
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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Mash Up content not working in Service Request RedwoodSummary: I have added Mashup content "Wikipedia" in Service Request but it's not working. Kindly see the attached screenshots. Content (please ensure you mask any confid…
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Attachment not available when status is closedSummary: Users need to be able to access the attachments even when the SR status is Closed. Why is it disappearing? Content (please ensure you mask any confidential info…
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User Login ReportHi, we have received a request from the customer who needs a report listing all users who have not accessed Oracle Fusion for more than one month. We have written the fo…
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SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the … -
ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
Can we control the visibility of installed base asset based on the logged in used business unitSummary: Need to control the visibility of installed base asset Content (please ensure you mask any confidential information): Is there a standard way to control the ins…
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Blocked from increasing Max Length for standard 'Case Note' field in Fusion VBS LayoutSummary: Hello, We have a requirement to update the character entry limit of the standard Case Note field on our Work Order Create page from 1,000 characters to 9,900 ch…
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Scheduled Custom Groovy Object Function not found when invoked by ESS job on Custom ObjectHi everyone, I’m facing an issue with a Scheduled Custom Groovy Object Function in Oracle Fusion Application Composer, and I’d really appreciate some insight from anyone… -
Navigate from Service to Sales Contact PageSummary This article explains how to redirect the Service Contact page to the Sales Contact page in Oracle Fusion Service Extensibility. Some customers do not use live c…
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Oracle Helpdesk -Can AI suggest categories for Helpdesk service requestSummary: Can AI suggest categories based on the description of the request when they come in through email for Helpdesk Nextgen module Content (please ensure you mask an…
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Not able to view Service Request list pageSummary: In our application user able to create new service requests but created service requests are not able to access and SR list page also not able to view. But Post…
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The "Edit Access Hours" button is not appearing under Manage Technician Access SchedulesSummary: The "Edit Access Hours" button is not appearing under Manage Technician Access Schedules in the service profile. We followed the below doc. Overview of Access H…
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In Job application reorder of prescreening questionsReorder of prescreening questions is not changing in job application even after making changes to question library, questionnaire template, questionnaires.
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Fusion Field Service workorder - Native integration error - 26BSummary: Hi Community, I am configuring native integration between FFS and Fusion Service to create activities in Fusion Field Service (FFS). I have completed the guided…
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Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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Unable to see the custom field added to the Installed Base Asset ObjectSummary: I am trying to add the custom field created in Installed Base Asset object in the list page using the Visual Builder Studio. I am unable to see the field added …
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Unable to find Local Language Address in the Oracle Fusion TablesHi Team, As per requirement we are working on a Report to fetch Local Language details from Manage Locations in oracle Fusion,We have explored most of the tables still u…
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Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM?Summary: Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM? Content (please ensure you mask any confidential information):…
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Unable to add Project details on work order charges UISummary: We followed the steps below: Service Request Creation → Work Order Creation → Manage Debrief → Work Order Charges However, we are unable to proceed with enterin…
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Can we merge two different Installed Base Asset (Customer Assets) into one?Summary: Could you please let us know is there any possibility to merge Two different Installed Base Asset (Customer Asset) into one, If Yes please guide us through step…
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Oracle Fusion Service - Service Center Admin Workflow PreferencesSummary: I am trying to enable workflow preferences but i keep getting 403 forbidden error I have access to role - ORA_ZBS_SALES_ADMINISTRATOR_JOB Profile ORA_ASE_SAS_IN…
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How to create Multiple Outbound email channels for HR HelpdeskSummary: Can we create Multiple Outbound emails for HR Helpdesk employees? Ex - Payroll Queue SR update email will go from "Payroll@xyz.com" and Core HR QUEUE SR email u…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…