You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to reflect SR Status and Action Plan updates on UI immediately

in Fusion Service

Summary:

Hi,

I am working on an Oracle Visual Builder Studio application where an Action Chain listens for Service Request (SR) changes, evaluates related Work Orders (WOs), and performs two background REST API updates when specific criteria are met:

  1. Updates the SR Status via oracle_cx_serviceUI:serviceRequests/update_serviceRequests
  2. Updates Action Plan Action Status via oracle_cx_serviceUI:actionPlanGroup/update_actionplans-actionPlanAction and calls doall_refreshActionPlan_actionplans

The Challenge:

Currently, after these background REST calls complete successfully, the updated SR Status and Action Plan progress do not reflect on the UI automatically unstill manually refresh the page.

Content (please ensure you mask any confidential information):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!