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Fusion Service
Discussion List
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Custom Dashboard in Redwood Service Center – Graph Resize, Table Report, and Drill-Down CapabilitySummary: I have created a custom dashboard and embedded an analytics report that displays a graph (SR Routing Report). I need guidance on the following: 1. Graph Size Ad… -
Adjust Column Widths to Fit in Screen in Redwood List Pages (Available in Sales but Not in Service)In Redwood list pages, "Adjust Column Widths to Fit in Screen" is available in Sales but not in Service. Is there a way to enable or implement this feature in Service?
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How can I display a confirmation message when field value changes in the SR Expanded Details page?Summary: How can I display a confirmation message when the “Assign to Me” field value changes in the SR Expanded Details page in Service Center Redwood? Content (please …
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Integrating AI Agents in Fusion Service Center to Boost Agent Productivity⚠️ The information below may still be useful as part of the learning curve, but please note that we’ve made this easier in 26A. Check out the new CX Service Action. → ht… -
can we create a DFF inservice work orderHi Team, We have a requirement to map the Service Request Category to the Work Order. Currently, the category field isn’t available on the Work Order (WO) object. We nee…
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How to create Multiple Outbound email channels for HR HelpdeskSummary: Can we create Multiple Outbound emails for HR Helpdesk employees? Ex - Payroll Queue SR update email will go from "Payroll@xyz.com" and Core HR QUEUE SR email u…
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Redwood Dynamic Form: Custom Template fields blank on Edit Page load despite successful REST fetchSummary: We extending Oracle Fusion Cloud Applications using Visual Builder Studio (Redwood). I have a custom object "AffectedAssetsCollection_c" as a child of "Customer…
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Moved: is there in ERP Cloud a functionality for submiting service request?This discussion has been moved.
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Oracle BPM Workflow Rule Configuration and Approval Hierarchy ReportingThe client is requesting a holistic configuration‑level view of all approval workflows configured in Oracle BPM covering both ERP and HCM modules. The focus is strictly …
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privilege Rest APi crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messagesSummary: What is the privilege names that we would need to give to user who is setting up the Rest API to update Help Desk using /crmRestApi/resources/11.13.18.05/hrHelp…
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How to add a new support identifier to my Oracle account so that I can raise SRsSummary: How to add a new support identifier to my Oracle account so that I can raise SRs Content (please ensure you mask any confidential information): Hi Team, please …
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Enabling UEF Record-Level Events and Actions in Service Request Fragments for CX SalesAuthor: Swathy Lenjini Overview Creating a service request directly from CX Sales pages should feel fast and seamless, but today’s experience introduces unnecessary fric…
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Redwood: Rule Set for Edit Layout in VBSSummary: Redwood: Where is the rule set of the Service Request in Visual Builder? It seems that the UI for redwood service request has changed. Previously on the older v…
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Work order area values not loading for specific Activity TypesSummary: Hi, I have enabled few activity types for work orders in Fusion Service. However, while creating a work order, only the activity type 'AC' allows me to select t… -
Oracle Fusion Service - Manage Types of Work Orders 26ASummary: I am trying to enable Direct integration between Oracle Field Service and Oracle Fusion Service using work order type code ORA_WO_INT_FFS however when i click o…
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How to Create Activity Type in Fusion Service for Fusion Field ServiceSummary: Currently I am seeing only Generic Activity in Fusion Service, but I want to edit it and rename to INSTALLATION. Similarly I want to create another activity of … -
AI is moving fast. Here's a small proof using UI Events FrameworkHi Team - I gave Codex a simple task: learn our UI Events Framework (to build a skill), study an exported Fusion Service extension, then build an action chain that reads…
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B2B Fusion serviceSummary: We have imported data Service Request object (most of them are in status resolved) now i want to add Milestone for these imported SR. I tried creating one custo…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Not able to See the Customer ACCOUNT IN WorkspaceSummary: Not able to See the Customer details Workspace and in Sales< Accounts . The Accounts are getting migrated from Account Receivabales. I can pull it from Postman.…
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Managing Different Case Types with Oracle Case Management — Live DemoI'm hosting a live demo on 16 April 2026 covering Oracle Case Management in Oracle Fusion Service / Help Desk across Disciplinary, Financial Irregularities, and Security… -
Requirement is that the Budget is setup as monthly but the stoppage should be annuallySummary: Monthly Budget upload 10000 Uploaded for full year ie 120000 So, the stoppage should be only when the usage reached 120000 not 10000 per month Content (please e…
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How to default BSV in AR according to the BU selected in Transaction or Receipt pageSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to default BSV in Fixed assets according to the BU of Asset BookSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Service Requests option not visible under Navigator > Service in Oracle Fusion ServiceSummary: We are currently implementing the Oracle Fusion Service module for the first time and have encountered an issue where the Service Requests option is not visible… -
How to enable both prefix and substring search in the Asset DCL field on the SR page?Summary: Currently, search suggestions in the Asset DCL field on the SR page work only based on starting letters. For example, typing ‘TEST’ returns ‘TEST250SSD’, but se…
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How to populate service address on selection of service address source in work order in RedwoodSummary: We are attempting to create a work order record using a dynamic form; however, the Service Address field is not populating when a value is selected in the Servi…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Inline editing is not working for the child custom object.Summary: We have followed all the required steps, and we are able to see the list of child records under the parent object. Parent Object: Service Profile Custom Child O…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…