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Fusion Service
Discussion List
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How to Hide or Add Fields to SR Landing Page?Summary: We have requirement to hide few columns and add new columns to SR Landing Page Content (please ensure you mask any confidential information): Hello Experts, We … -
Oracle Fusion Page Entries that use Static URL or Dynamic URLSummary: I want to identify all page entries that use Static URL that points to a VBCS app link. Is there a standard table that holds this information, where we can run …
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Copy service request failed with JBO-27024While trying to copy the service request got the error i.e., Failed to execute Copy Mapping "Copy Service Request Map". JBO-27024: Failed to validate a row with key orac… -
Routing Service Requests Based on Specific Inbound Email AddressSummary: Hi Team, We have a requirement to route Service Requests to different queues based on the inbound mailbox that received the email. We have multiple inbound mail…
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How to add attachment fragment inside service expanded fragment in fusion service cloudSummary: Hi Team, I want to add sr attachment fragment inside CX-SVC_SR-details-expanded fragment. Content (please ensure you mask any confidential information): Version…
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How to Rename the "Reset" Button to "Cancel" on the Redwood Service Request Edit Page in Visual BuilSummary: I want to rename the "Reset" button to "Cancel" on the edit page. Is there a supported way to change the button label in Visual Builder? If so, could you please…
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Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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Redwood Service Error - Unable to View SR DetailsSummary: Hello, We started getting these errors all of a sudden while opening SRs and we are unable to view most of the information: Any idea as to what might be causing… -
How to configure Service Request Creation Assistant with Chat for creating the Service RequestHi, I am trying to learn the AI agents in that I am working on the Service Request Creation Assistant this agent, Basically this is used to create Service request based …
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I would like to know the redwood features, which going to become mandatory by 2027 in SCM areaI would like to know the redwood features, which going to become mandatory by 2027 in SCM area, this helps us to do analysis and prepare our business to get that new fea…
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How to conditionally display/trigger an Action Plan step based on a WO field valueHi Everyone, We have a requirement to configuring an Action Plan Template in Oracle Fusion Service for a Shop Repair workflow and need guidance on implementing condition… -
Email to Service Request (SR) creationSummary: Hi, I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups: Created a new channel and associated it w… -
FFS - Preventive Maintenance Work OrderSummary: We have enabled Fusion Field Service and as part of it, we want the 'Create Service Work Orders for Preventive Maintenance' to create work orders directly of ty…
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what is the logic for Employee Vacation And Delegation Rules ReportSummary: Currently we want to understand the logic behind how this report works. We have read from this document https://docs.oracle.com/en/cloud/saas/human-resources/fa…
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How do I enable the AI message features available Compose Email screenSummary: In 26B, when editing a Service Request there are new buttons on the bottom toolbar when composing an email, problem description or solution description. See hig…
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Service Request Visibility Not Restricting by Business Unit – Need Configuration GuidanceHi Everyone, We are currently setting up Service Request (SR) visibility rules in Fusion Service (B2C / B2B), but we've run into an issue: SR visibility is not restricti… -
How to handle AUTHOR_DIFFERS error when linking Task Attachments to SR/WO via REST API in VBS?Summary: We are building a custom UI flow in Visual Builder where a user can select an existing Project Task attachment and link it directly to a Service Request (SR) or…
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Unable to add button bars for Case Management in the Cases Details page.In Case Management details page oracle has delivered some button bars - "Assign to me" , "Create Appointment" , "Compose Notes" . But i am not able to find the configura… -
How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi… -
Oracle Fusion Service Redwood: Unable to create a Metric Card Unassigned Service RequestsSummary: We are trying to add a Redwood metric card on the Service Home page for Unassigned Service Requests in Oracle Fusion Service. The desired behavior is similar to…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into th…
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Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o… -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
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Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
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How to add Custom Fields in Part Orders for Work OrdersThe Part Order's Data Model lives in SCM. To Add any Custom Fields in Part Order's Please follow the below steps: 1) We need to create Flex Fields under FSM setup search… -
Unable to reply to the email received through creating the conversation in Help DeskSummary: I am creating a conversation from the help desk it is working fine, but when i am replying to the email received it is not getting captured in the Help desk req…
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The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be nullSummary: The error: The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be null on 19.30.x.x Version The job to provision the appli… -
Amazon Connect and Fusion CX as CTISummary: We are looking to use our Amazon Connect away from our current CRM platform (different than Oracle) and need to switch it to Oracle Fusion CX. Has anyone had su…
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We have a negotiation where the outcome has been selected as CPA, but user want BPASummary: Hi Team, We have a negotiation where the outcome has been selected as Contract Purchase Agreement, and the negotiation status is Completed, Purchasing Document …