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Fusion Service
Discussion List
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I have requirement where i need to copy the details of the existing SR to a new one save of first SRSummary: We have a use case where I need to create a new SR based on the existing SR. Say when a ticket with a specific category is solved then a copy SR needs to be aut… -
How enable Oracle writing assistant in Fusion Service - Compose EmailsHi, I have enabled the Gen AI feature from Opt-in features in Fusion service. But I am not able to find documentation on steps to make the Oracle Writing assistant work …
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Supervisor dashboard showing incorrect Results in Oracle Fusion ServiceThe Longest waiting chat in the Supervisor Dashboard is not getting refreshed for a particular Chat queue. The Longest active chat talk time for agent was increasing mor…
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Unable to View Last Updated Date Value in Service Center Home DashboardSummary: We are facing an issue in the Service Center Home Dashboard where the Last Updated Date label is displayed, but the corresponding value is not displayed for cer…
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Unable to access Visual Builder in the demo instance.Hi, I created a user in the Security Console by copying the Admin user, but I’m still unable to access Visual Builder in the demo instance. Thanks, Babasaheb Pandhare
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How to receive an email in Outlook when an activity has been assigned to meFirst, users need to receive a notification in Fusion that they have tasks (activities) assigned to them. Second, need to receive an email in Outlook that they have task…
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Hiding Default UI Tiles (My Route, Idle Time, Activities) on Route ScreenDescription: We are working on simplifying the Route screen experience for field resources (Drivers) in our project. Our drivers generally have limited technical profici…
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Create a login for DCS through Okta SSOSummary: We are looking to use our Okta platform for our DCS users to login through that instead of default contacts/logins in Fusion Content (please ensure you mask any…
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How to update a Service Request field from an embedded cx-container?Summary: Hi. On the Service Request create page, I have added a cx-container as a custom section: It's a pretty simple section wherein I have a text field and a button: … -
Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c… -
Has anyone used Service Profiles extensively?Summary: I want to deep-dive on the Service Profiles capability since I feel it will be a great value add for one of our customers. I've been trying to read up on Servic… -
Issue: Standard Work order to FFS sync (No OIC) not able to pass DateSummary: What is the issue? Recently, we have observed that fusion field service type work order, does not pass "Date/Booking date" while creating an activity in fusion … -
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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How to remove any of compose actions in the messagesIn the messages action i need to remove the response action from the list
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Workflow condition on Checkbox field disappears after SaveSummary: Hi Everyone, We are encountering an issue when creating/editing workflow rules for Customer Work Orders (Parent Entity: Service Request). Whenever we add a cond… -
How to Automatically Trigger a Survey on HRHD Service Request ResolutionThis post outlines a solution to automatically send a survey to a customer as soon as the Service Request (SR) or HR Help Desk Request or Internal Service Request is res…
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Oracle Service logistics unable to see manage debrief chargesOracle Fusion Service Module: On the Work Order page, the "Manage Debrief Charges" option is not visible, and I am also unable to add parts through Part Orders. The syst… -
Where can I get a list of release dates?Summary: Where can I get a list of all past release dates for Oracle since 2023 to now? We are doing a project that includes knowing when we recieved each update into ou… -
How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Work Order Area not showing while creating Field Service Work OrderSummary: Work Order Area not showing while creating Field Service Work Order Content (please ensure you mask any confidential information): When we try to create a worko…
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The value of the attribute Channel Type isn't validI faced this error "The value of the attribute Channel Type isn't valid" when I tried to compose an email and send it to the customer
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i…
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Hide quick actions on service details summary pageSummary: Need to extend quick actions to hide and show different quick action for different users Content (please ensure you mask any confidential information): Hello, O…
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How to add tabs to the Service Request Details page in Oracle Service CenterYou can add a small tab bar at the top of the Service Request Details page to help agents focus on the view they need: the standard overview, communications, or related …
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Oracle BPM Workflow Rule Configuration and Approval Hierarchy ReportingThe client is requesting a holistic configuration‑level view of all approval workflows configured in Oracle BPM covering both ERP and HCM modules. The focus is strictly …
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Service Request Triage and Resolution AI AgentsSummary: We are in 26B and trying to use the seeded Oracle Fusion Service AI features like Triage and Resolution Agents We would like to trigger this at the time of SR C…
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Standard WO to FFS Sync (No OIC): Activity Start/End Times Defaulting to 12:00 AM and 12 AM+durationSummary: We are testing the standard Work Order to Oracle Fusion Field Service (FFS) integration without using OIC. The sync successfully passes the Activity Date, but c…
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How to create groups in BPM worklistSummary To Create group of users to whom the task should be reassigned in BPM worklist notificationContent Hi All, In BPM worklist bell notification actions there is an …
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Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,…