Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Notifying the activity owner of an open activity which is going overdue in the next daysDoes exists some OOTB configuration (or eventually also some customization) which alerts the activity owners, via Notification Bell, if the open activity are going overd… -
Reduce the Summary Side width in new fusion service New UISummary: Hi Team, I want to reduce the summary side and want a detail page as a expanded one without using that collapse and expand button. How can we achieve this. Cont… -
How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
-
Outbound Emails from Service Request Not Received by RecipientsSummary: We are encountering an intermittent issue where outbound emails sent from Oracle Fusion Service Request to external recipients via the Smart Actions "Compose Me…
-
Getting below exception while calling a REST API using GROOVY script from Application Composergroovy.lang.missingpropertyexception : no such property: result for class: java.lang.string Code Snippet: def ModeSelection = [ ModeSelection :SelectMode_c, ] def respon…
-
Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
-
IS there any way to display records in table form on SR create page?Summary: We have a requirement where, while creating a Service Request (SR) from the Service Profile, we pass a custom variable through the SR URL to capture the selecte… -
Salesforce Upcoming Root Certificate Changes Effective 2/5/26. What impact does this have on Oracle.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
Sorting Filter Values in RedwoodHi, Is it possible to sort the available values in Redwood filters alphabetically instead of by count? Thank you, Martina
-
After P2T refresh, Configure Adaptive Search process running longer - HelpdeskSummary: Hi Experts @Om Yadav-Oracle @Siraj Syed -Support-Oracle @John Vakoc-Oracle, After P2T refresh, Configure Adaptive Search process running longer than usual. Cont…
-
How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
-
How to Enable Workflow Preference Fields in Oracle Fusion Service 25DSummary: Hi Team , I was trying enable Triage AI Agent in Oracle Fusion Service , But Unable to see "SVC_ACCESS_CRM_AUTOMATION_AGENT_APIS_PRIV" this role in Roles and pe…
-
How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall… -
Enable redwood for Fusion ServiceSummary: I have enabled redwood for Fusion B2B service, but still unable to see the redwood service screen in spring board. Content (please ensure you mask any confident…
-
Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
How To Change Email Template used in INteractions of Contract RequestSummary: we have requirement to include link of contract request page in Email sent based on contract request interactions (Email Channel) But we cannot find template to…
-
How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum…
-
How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution tha…
-
How to submit the Load Interface File for Import scheduled process using Rest APII need to submit the Load Interface File for Import process using REST API. The API to submit scheduled process is https://docs.oracle.com/en/cloud/saas/applications-com… -
Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
-
Requirement to reopen the resolved SR when there is any customer entry to it.Summary: We have a requirement to reopen the resolved SR when there is any customer entry to it. We have created new status value, i.e., Reopened. We have also created t…
-
Unable to reply to the email received through creating the conversation in Case.Summary: In Case Management i am creating a conversation and sending an email to my self but when i am replying to that email from the outlook it is not getting added in… -
map fields from inbound emails to corresponding fields during Service Request creationSummary: We have a requirement to map specific fields from inbound emails to corresponding fields in the Service Request during automatic Service Request creation. For e…
-
Is it possible to automate a Node.js program process with oracle fusion (Saas)Summary: we have written a Node.js program to enable us update the Latest Allowable Finished Date (LAFD) and some other Flex field data coming from a written BIP report …
-
How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
How to assign Multiple Technician to a Single Service Work OrderSummary: Need to assign multiple technician to a Service Work Order as multiple technician are working together to resolve the issue. Content (required): We have a scena…
-
How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
-
Is there a possibility to remove the slider from the page integration into Oracle Cloud Fusion?Summary: We integrate the page using Application Composer Page Integration Tool but it comes with the right slider (it's not wide to the screen). Can this be in full scr…
-
Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
Auto-Associating New Line Managers to Existing Cases in Case ManagementSummary: We have a requirement in Case Management where Line Managers are assigned to cases as Case Workers and are responsible for completing specific tasks until the c…