Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
-
To restrict the number of recipients in web messages sent through hr help desk and case managementSummary: To restrict the number of recipients in web messages sent through hr help desk and case management Content (please ensure you mask any confidential information)… -
need clarification deprn_source_code in FA_DEPRN_DETAIL tableLooking for clarification on below questions 1)What does the BOOKS, DEPRN and TRACK values mean in the DEPRN_SOURCE_CODE field on the fa_deprn_detail table? and under wh…
-
REMINDER: Service Automation Overview Demo this Week - Register Today!!Have you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Preserve Context of selected record in SR Contact Object for button clickSummary: Under SR, object there is a subtab called Contacts which displays the list of contacts associated with the SR. in this subtab, We introduced a button which is c… -
Click to dial is not working in Fusion SalesWe've done the integration with third party media toolbar. We're able to receive the incoming call and we're able to make outgoing call once we open the Third-Party tool…
-
Case creation alert not being sent to specific ResourceSummary: In case management I only want the Case Managers to be notified when a new case is created. I wrote a script to specifically send a notification to a specific C…
-
unable to get the value of StatusCdMeaningability to default a value using expression Text field: Expression return WorkOrder_WorkOrderToWorkTracker_Src?.ServiceRequestView?.Title -- Able to get value return Wor…
-
how can I remove Service request Update from SR Activity panel?I want to display only action, call and email related update in SR activity panel and I have checked in configure display activity. unchecked make for display but still …
-
Updating Service Request Milestones with Historical DataSummary: We need to import historical Service request data with Milestone . Is there any way provision to import SR milestone information for historical data? Content (p…
-
ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
WhatsApp Integration with Fusion ServiceSummary: What are the prerequisites to integrate Oracle Fusion Service (B2B) with WhatsApp to facilitate sending messages to customer directly using communication channel
-
We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.
-
I want to remove the 'Cases' from the 'Select Object Type' dropdownHi In Redwood Service, I want to remove 'Cases' from the 'Select Object Type' dropdown in the 'Create Relationship' smart action for a Service Request. Thanks, Babasaheb…
-
how to enabled this role FOM_EDIT_ORDER_MANAGEMENT_LANDING_PAGE_LAYOUTSummary: We are in Release in 25C Fusion Oracle and we need to Edit the Landing Page but we can not because the privilege is not enable Content (please ensure you mask a… -
Issue with Service Request Import – Failures Due to Special CharactersSummary: We are experiencing issues during the import of SRs, specifically related to the Problem Description field in the input file. The file includes records that con…
-
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
-
How can we create a Report in which i need to add customer signatureSummary: When a Fusion service request is closed/ updated need to send the mail to customer with few details in which we need to tag a Customer signature that came form …
-
Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
-
Increase test window for standard quarterly cadenceDoes anyone know of have any experience with increase the test window that's offered by Oracle from 2 to 3 weeks at all? Trying to see if we can do so to give our teams …
-
Upload Attachments for Historical RecordsHello, We are implementing Fusion Service for one of our clients. They have to maintain record of historical SRs in Fusion Service. There are over 53,000 attachments whi…
-
Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
-
how to hide create service request button from service homeSummary: Hi @Edson Junior, Oracle how to hide create service request button from service home? Content (please ensure you mask any confidential information): Version (in…
-
How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
-
How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…
-
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
Case Management - How is it categorized? Service? Help Desk? Other?Hi all, just wondering. Working specifically with Cases, it seems that it falls between the cracks with documentation. Even here in the forums there isn't a specific "Ca… -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene…