Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl… -
Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
-
Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…
-
Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…
-
How can we restrict the categories with Multiple business unit?Summary: I wanted to Restrict access to Categories scan be done setting up Multiple Business Units where categories can be managed via Business Units. But this is not wo…
-
Create Service Request via TemplateWe’d like to confirm whether there’s an option to enable or configure templates for Redwood Service Requests. The expected flow is: Create Service Request → Select a Tem…
-
Does creating a service request require Accounts to be imported in CX from Oracle ARSummary: Oracle AR has party, customer and site created. To create a service request does it require to create accounts in CX or can the party be used directly in Oracle… -
Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re…
-
Auto populate Account information on Service Request based on Site selectedSummary: Users only have information for the site where the service request needs to raised. Need to populate the Account related to the site automatically. Content (ple…
-
Get ER Model and Data dictionary of a Fusion CX instanceHi. Is there a way to get the entity-relationship model and the data dictionary of a Fusion CX instance? Regards,
-
Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
-
When a Help Desk ticket is resolved, there is no notification or feedback sent to the requesterSummary: Hello Team, As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notificatio…
-
Can we have Save and Close button on Service request details page?Summary: Hi @Edson Junior, Oracle Is it possible to add Save and Close button on service request details page? Thanks, Pratibha Content (please ensure you mask any confi…
-
MFA - accounts in Web Service (Wallet)Helo, I have question about the application of Multi-Factor Authentication (MFA) for accounts linked to their databases, specifically regarding scenarios where their Dat…
-
A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this… -
Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …
-
Restricting SR Updates to Assigned Queue MembersSummary: Hello We have observed an access control issue in Service Requests (SRs): Observed Behavior: Even after an SR is assigned to a specific Queue, users outside tha…
-
"Things to Finish" not Displaying Approvals. Have to go into Bell > WorklistSummary: We are in the process of 25B testing. Notifications to approve requisitions are not showing up in the "Things to Finish" section, only in the Bell notifications… -
fusion table that stores information about email notifications that gets triggers to end users.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
can field attribute character will be same for every instance in oracleSummary: We are using 2-3 Instances for development Fusion Service Cloud. And have a Different characters in the all Instances for a custom fields. Can it be the same fo…
-
custom business event that I can call from OICHow to create a custom business event when a work definition is created So that I can call the business event from OIC? I have created a custom business object but unabl…
-
Can we write validation Rules using EL expression on a date field in Page Composer.Use Case: User should be restricted from selecting date prior to SYSDATE - 2 Questions: Can we add this validation on a date field using Page Composer? What is the EL ex… -
Groovy script to notify all members added in Queue in Help DeskSummary: We are using below groovy script which is not working. Please let me know if anyone is having a working groovy script handy, which can trigger notification to a…
-
How to Enable the SR Details Page for Selected Users in Oracle Fusion ServiceSummary This article shows you how to enable and test the new Service Request (SR) Details Page in Oracle Fusion Service for a select group of users. This is useful if y…
-
Issue with Conditional Requirement of Account/Contact Fields Based on Category in Redwood SRCreationSummary: I am currently facing an issue while creating Service Requests (SRs) in Redwood. The requirement is to make the Account and Contact fields conditionally require…
-
what is the join between GL Journal tables to FND_BPM_TASK_B table.I need to created BIP reportI need to create a BIP report with Journal details ,journal approvers and approval comments .But I tired to join between Journals tables with FND_BPM_TASK_B,fa_fusion_so… -
Proxy Functionality in Oracle FusionIn R12 there was a proxy functionality(Whenever a person is going on a leave, he assigns his work to another user as proxy, Do we have any such functionality in cloud?
-
You aren't associated with a valid resource.Summary: When I'm trying to create an activity I found the below error You aren't associated with a valid resource. Make sure the synchronize user GUID process is operat…
-
HDL or HSDL to load Cases in Case ManagementSummary: To convert HR Help Desk requests into Case Management Content (please ensure you mask any confidential information): The business is currently using HR Help Des…