Best practice for bulk outage notifications to multiple recipients in Fusion Service?
Hi everyone,
We’re using Oracle Fusion Service for an outage-notification scenario. The customer needs to:
- Create service requests in bulk.
- Send an outage notification to multiple recipients for each SR, including the SR reference.
- Send an outage-resolution email when the outage is resolved.
Some recipients may not yet exist as contacts in Fusion.
We’ve tried the following approaches:
- Workflow: We encountered limitations triggering the required notification on update during importing.
- A custom trigger: Handling recipients who aren’t already primary contacts has been a challenge.
- Import Management: We created the SRs, imported email messages, and added recipient email addresses. However, we’ve had issues updating message statuses through import and getting the send-processing status to advance after delivery. Running
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