How to Conditionally Display Quick Actions Based on Service Request Field Values in VBS Redwood UI?

Summary

Unable to conditionally display Quick Actions based on Service Request status, ticket type, and assigned resource on the Redwood Service Request Details page.

Content

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Hello Experts,

We are configuring Quick Actions on the Redwood Service Request Details page using Visual Builder Studio.

Page Path

Plain TextService Center > service > ec > sr > details

Current Implementation

We created a VB Enter Listener and assigned an array of action metadata to:

JavaScript$base.variables.quickActionsMetadata

We can successfully display different Quick Actions based on the logged-in user’s role by checking: