How to Display Custom Field Updates in the Activity Stream on the SR Details Page?

Summary

Need to display updates to custom Service Request fields in the Activity Stream on the Service Request Details page, similar to how standard field updates such as Status, Queue, Assignment, and Resolution changes are automatically recorded and displayed.

Content (please ensure you mask any confidential information)

Hello Experts,

We are implementing Oracle Fusion Service Redwood UI and have a requirement to display changes to custom Service Request attributes in the standard Activity Stream on the Service Request Details page.

Current Behavior

The Activity Stream automatically displays updates for standard Service Request events, such as:

• Status changes
• Queue changes
• Assignment updates