To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Error 403--ForbiddenContent We have Agent Licenses for OPA and policy deployed as web service, getting error 403 although we are passing opauniqueuser parameter but don't know the value tha…User_2025-02-03-19-22-38-389 61 views 2 comments 0 points Most recent by User_2025-01-29-03-19-38-558 -
Error Event rule results in duplicate messageContent Hello, I'm using February 2017 OPA and the following rule: Error(“You may select no more than one nearby EA3 station”) if The number of nearby EA3 stations selec… -
OPA-Service Cloud Connection ProblemContent Hi Community, I have an issue between OPA and Service Cloud.I checked the message logs: OPA-ERR-001 SOAP Action "http://oracle.com/determinations/opahub/getendpo… -
OPA support for Menu-only custom objectsContent Does anyone knows if OPA support list of values defined as Menu-only custom objects? I can read from the OPA documentation the following: OPA also supports retri… -
Number of days in the monthContent Hi, I am trying to learn and try out the examples mentioned in OPA tutorials. In 'Number of days in the month" example, I thought user input is not required and …
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Referencing a policy model through another policy modelContent We have below requirement: We have 50 different policy models for business rules. We need to create a new policy model which may be a combination of any of 50 di…
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New-Hire Account Creation TemplatesContent Hello! Our organization will occasionally have bursts of hiring new agents, sometimes 50+ at a time. When I go to Staff Accounts + and try to copy a record it in… -
Restrict Address.StateOrProvince values by Address.Country value in interviewContent I'm putting together an interview for CP users where I want the logged in contact to verify and correct, if necessary, basic contact info. I mapped the country a… -
Error getting data service metadata requestContent Hi Gurus, I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is …User_2025-02-03-22-01-19-942 16 views 0 comments 0 points Most recent by User_2025-02-03-22-01-19-942
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Making OPA interviews compliant with the Americans with Disabilities ActContent I have an OPA interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act. Here are three examples of what I need…
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Interview information into incident as textContent Noob warning: I'm doing my first OPA project. This is a simple project. From the CP, a logged in contact fills out an interview to provide information in a bunch…
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Check before create contactContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-17-40-53-754 58 views 4 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'Content I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'. On the prior screen, I …
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Upload control file typeContent When using the Upload Control, is there a way to have the File Type on the 'Choose File to Updlad' screen to default to 'All Files'. Currently it is defaulting t…
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validation error 'the travel request' is not available hereContent I want to be about to have a rule: the incident subject = the travel request event name + " - " + the travel requst event location, but am getting a validation e…
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Formatting a Phone Number in a Customer InterviewContent I am asking for a phone number in one of my OPA interviews. I map that field back to Service Cloud. I want the phone number entered in the format ****-****-XXXX.…
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OPA_APP_BASE_URL is not set.Content Hi All, I just upgrade the opa widget from Nov 2016 to Feb 2017. i am getting error on my customer portal "Configuration parameter OPA_APP_BASE_URL is not set." …User_2025-02-03-17-40-53-754 41 views 1 comment 0 points Most recent by User_2025-02-03-17-40-53-754
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How are customers using Oracle Policy Automation (OPA)?Content The top question I hear from customers is “Where can OPA provide the most value to my organization?”. Oracle Policy Automation is well-suited for simple to compl… -
Class Java.lang.NullPointerExceptionContent Hi All, i am getting following error while debugging the interview. Class Java.lang.NullPointerException Please help me to debug the interview. Previously the sa…User_2025-02-03-17-40-53-754 15 views 6 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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Interview for anonymous user - Incident CreationContent Hi All, How to create interview for anonymous user and at the end of interview incident should be created for that user. so first we need to create contact then …User_2025-02-03-17-40-53-754 27 views 13 comments 0 points Most recent by User_2025-02-03-17-40-53-754
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Using OPA for Online examinationContent Hi, We have a requirement of creating online examination and getting it validated. Based on the validated it has to be integrated to our HRMS and the candidates …
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Contact creation - CheckContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…User_2025-02-03-19-33-02-045 43 views 0 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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Collecting one out of a group of fieldsContent I have several places in an interview where I'm collecting several similar types of fields as multiple phone numbers. The requirement is to put a field up for of…
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How to pick 'Date of Birth' from Calendar instead of typing '2017-01-10'Content Hi, While designing interviews, we might ask the candidates to enter his 'Date of Birth', 'Start date in the company'. Do we have provisions to allow the candida…
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Values for OPA drop down from oracle service cloudContent Hi All, How to get values for OPA drop down from oracle service cloud. Example : i have custom field in oracle service cloud named incident type which provides d…User_2025-02-03-17-40-53-754 28 views 7 comments 1 point Most recent by User_2025-02-03-17-40-53-754
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Access Failure IssueContent Hi Gurus, I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my proj… -
Difference between Guided Assistance & Policy AutomationContent Hi Gurus, What is the difference between guided assistance and OPA. We can create complex questions & answers in OPA We can create incident once they submit the …
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Best practice for capturing interview answers in incidentContent Other than setting specific fields (subject, assigned, etc.), what's the most accepted way to capture specific answers to interview questions in an incident? For… -
OPA to trigger a "named event"?Content Hello forum, I need to know whether, on completion of an embedded (within Service Cloud) OPA form, a “named event” be triggered in Service Cloud? We could trigge… -
Custom control with ajax callbackContent I have created a PHP custom control with 2 fields and a button to retrieve a LOV from SvC and add it to a dropdown on screen. The data retrieval is via an ajax c…User_2025-02-03-18-56-54-762 28 views 2 comments 1 point Most recent by User_2025-02-03-18-56-54-762