To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Ability to track customer email notification via reportsContent Hi All, I have a requirement like to track the customer incident email notifications via reports Is there any way to track the customer email notification? Any h… -
Report for workspaces assigned to which profilesContent Is there a report that will provide me with a list of profiles with the workspaces assigned? Thanks! -
Tickets by transactionContent I need to account for the incidents that have passed in a certain queue, I am using the transactions table and the action "queue" and filtering by queue.id But w… -
union, join, or transposing field values into a calculated fieldContent Hello, We have the ability to assign several counties to a single incident, as some incidents are about things that affect several counties, for example, a spill…
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Adding BCC email address to Email response reportContent I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents. The normal email term only appears to …User_2025-02-01-08-53-19-096 27 views 2 comments 0 points Most recent by User_2025-02-01-08-53-19-096
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How to display a report with data filtered by a custom field?Content I have the contact workspace and added a new field 'Account Number' in the table contact. I have a tab in the workspace where I want to display the data from a c…User_2025-02-03-19-04-27-500 29 views 10 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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How do I delete all data from an object/table?Content How do I clear a custom table?User_2025-02-03-19-04-27-500 41 views 4 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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How do I order By a particular column in a Report?Content How do I order By a particular column in a Report?User_2025-02-03-19-04-27-500 27 views 2 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 15 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)User_2025-02-01-07-03-13-295 17 views 4 comments 0 points Most recent by User_2025-09-05-00-11-37-622
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. Thanks
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Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 35 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one. Issue: I have create…
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service Cloud
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 51 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154
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Is it possible to export Archived incidents to a readable format?Content Hi, I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived…User_2025-02-03-16-51-39-328 69 views 3 comments 1 point Most recent by User_2025-02-01-08-45-53-579
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?
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Desired Analytics Cookbook Report RecipesContent If you're thinking about contributing to the Analytics Cookbook but aren't sure what report you could add, we’ve provided a list of report recipes that we’d love… -
inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 46 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Searching for more than one value within the same search fieldContent I have a report that lists consumers, and each one has a CNPJ (a numerical code). When I run a search, I can only put one CNPJ in the field, searching one at a t…
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Reduce gap between header and report columnsContent Hi All, When i am trying to open incident history from contact tab which is present on incident then I am getting pretty big gap between Report header and actual… -
Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 28 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?
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How to get the "Add New" button to appear in report resultsContent I have two contact search reports that when added to the same contact workspace, in a tab, one report shows a "Add New" button above the report data that allows …
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How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure…
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Availability Tracking Report.Content there is currently some report showing number of online agents V.S. number of agents paused, in a history (report) that manages a new log (row) with each update …User_2025-02-03-17-29-01-634 20 views 0 comments 1 point Most recent by User_2025-02-03-17-29-01-634
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…
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Formatting based on two columnsContent Hi, any advisce how I should go about combining values from two columns? Basically, I have one column based on a custom field called member value which outputs e…