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Sales
Discussion List
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I would like what is available for CX and its integration with Artificial IntelligentI would like to know how CX is being integrated with artificial intelligence and what future CX products will have these characteristics. If you can please provide some … -
New Saved Search is not reflecting for All usersSummary: New Saved Search is not reflecting for All users Content (required): We tried to add a field to the Search Criteria for a custom object and Save it. This search…
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What is the DB Audit table name for Opportunity Object in CX Sales?Summary: What is the DB Audit table name for Opportunity Object in CX Sales? Content (required): Hello Team, I am looking for the Audit DB Table name for Opportunity ent… -
CX Sales Mobile App - Opportunity AssessmentsSummary: Opportunity Assessment feature in CX Sales Mobile app missing Content (required): We are looking to make use of the CX mobile app but there is one key feature i…
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Add in opportunity object the dynamic choice list Fields regarding ERP EntityIs it possible to add on opportunity object dynamic choice list field regarding ERP Entity? Customer Bill-to Customer Bill-to Site In subscription we have out the box th…
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How to update the default Relationship Role Default ValueSummary: is there a way we can change the default Relation role of an account (Organization) when adding new relationship value? in the contact object, there is a relati…
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Force user to use existing contact in systemSummary: Hi Team , I have enabled duplicate identification for contact and real time identification of duplicates. So when user tries to create a contact and system find…
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how to get the number of user licenses in oracle cx cloudSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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All product are seen in Dynamic LOV Field which are not added in Catalog too.Summary: All product are seen in Dynamic LOV Field which are not added in Catalog too. How to create a LOV Dynamic Field in Custom object of Product as to only view prod…
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Industry SIC code Classification CategoryWhat is the best practice on implementing and utilizing the 8 digit extended SIC codes ? Only the 1987 SIC (4 digit) option is available in the Classification Category.
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Page layout not working as expectedSummary: We are using two icons 'Procurement' and 'Authorization Requests' taking copy of opportunity object. We have to differentiate the details layout for both based …
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Need to get SiteuseId's from account address to opportunitySummary: We need SiteUsedId's from account address level. Under one single addresses there will be multiple site use id's. We need those id's. I have attached the screen…
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I can't see all the Lead Processing Activities submitted from Manage Lead Processing ActivitiesSummary: When we go to Manage Lead Processing Activities task we can't view any process only the processes submitted by my user. But the customer says they have a pair o…
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How to get exact response from REST API using groovy scriptHi, We are calling external REST Api from Oracle Sales cloud to post data into external system using groovy script. But not getting the exact response body into the resp…
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How to get the response error message while calling a webserviceSummary: I am hitting a third-party webservice from Oracle CX Sales. Whenever the third-party sends us the error message in the response body I have to read the response…
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How to update organization via apiSummary: We are working on automating processes and have the requirement to update 'Organization' information which sits in the hr_organization_information_f table. I ha…
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Can we set the URL field in Accounts > Profile to be a required field?Summary: Set URL Field in Accounts -> Profile to be required or at least show an error message when not populated? Content (required): We are trying to set the URL Field…
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Mask PAN field in Oracle Sales CloudSummary: Mask PAN field Content (required): Hi team, Please help with the steps to mask the PAN field in Oracle sales cloud on Contacts, Accounts pages with '*' or any o…
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Need payload to update Customer contact point for the existing Customer via APISummary: I am able to create Customer via API and able to create the contact Points also, but for the existing customer which is not having Customer Contact point for th… -
Getting an error while invoking FoundationPartiesPersonService API to create a party of type PERSONHi, We are using /crmService/FoundationPartiesPersonService?WSDL SOAP API to create a party of type PERSON for Cusotmer contact. But when we invoke this API it fails wit… -
Audit Policy Best PracticeSummary: User wants to enable Audit for all fields on most of OOTB sales objects and custom objects. I have a concern with the performance implications if we enable so m… -
Deep link for email template formatSummary: Hi all, I am working on an email template that is supposed to link to a specific opportunity subtab. I am getting to the Opportunity List but cannot get the syn…
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Contact search using email address in CX Sales for Microsoft 365Content (required): Hi, Is it possible to search for a Contact using a contact's email address in the CX Sales 365 side panel in Outlook? Currently, the user is only abl…
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Import Lead by Salesreps without knowing PartyNumber (RegistryId) rather knowing custom identifierSummary: Lead Import Context - Business Salespersons are tracking Account details with their one custom attribute 'Account Number' so whenever they find any lead to crea…
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How To Remove Values From Relationship Dropdown ?**This post was created as part of a How to Service Request (SR)** Release: 22D Summary of the question: From Contact/Account detailed page, In Relationship tab, you can…Alexandra Timplaru- Support-Oracle 105 views 3 comments 2 points Most recent by Manoj Kumar-Support-Oracle -
How do I add a new value list in the standard Business Object LOV?Summary: How to add new value list in the standard Business Object LOV Content : I’m currently having a case where I need to add a new list of value in the Standard Obje…
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How can we display 'Rich text' to usersSummary: When migrating data from old system to Sales Cloud we used a Activity: Summary Note and the meeting minutes (long?) field to store part of the information. The … -
Search Contact using email address in CX Sales for Microsoft 365 side panelHi, Is it possible to search for a Contact using a contact's email address in the CX Sales 365 side panel in Outlook? Currently, the user is only able to retrieve contac…
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How to remove space from the listSummary: We are storing a multichoice list value in a list and converting to string and creating these values as a record fro custom child object. But now comparing lov …
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Need to Add Product and Account field in New Custom Object createdSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):