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Work Life Solutions
Discussion List
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Tables for HR Help DeskSummary Table for HR Help DeskContent Hello Everyone, Can anyone help me to find the tables for HR Help desk. Regards Niti Singh Version 20C -
How to enable Mobile friendly pages on HRHD for SR creation and detailsContent I have enabled the 'HR Service Request' task for Mobile though Configuration > Structure. However, the page is not rendering well on Mobile app (Oracle HCM Cloud… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged. -
Exposing infolets to HRHD AgentsSummary wanting helpdesk agents to have the 'inbound emails infolet'Content There is an infolet for HR Helpdesk Manager that shows the number of inbound emails that come…
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HRHD: Common Emai Communication ChannelSummary HRHD: Common Emai Communication ChannelContent Hi All, We have defaulted the BU under profile option: HZ_DEFAULT_BU_CRM and the same is getting defaulted at the … -
HR Help desk: When attaching documents via messaging, i am only able to preview images, not files wContent Hi, When attaching documents via messaging, i am only able to preview images, not files within the SR. is this expected behaviour? when using attachments against…
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How to bulk update Business TitleSummary There are more than 1000 employee need to update Business Title. Bulk load tool is requiredContent Cause of Wrong data mapping, there are more than 1000 employee…
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Help Desk Multiple Business UnitsContent Hi Experts Im implementing the HR Help Desk for a company and they want queues for every BU, and you only see the queue of your BU, have you ever pass on a simil… -
21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…
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Nonworker can't create Service RequestContent Hi everyone, We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an erro…
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Is there a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names?Content I am trying to find a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names. I am able to see the channel ID using the svc_inbou…
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Integration between Fusion HR Helpdesk and ServiceNowSummary Integration between Fusion HR Helpdesk and ServiceNowContent Hi All, Has anyone done an Integration between Fusion HR Helpdesk and ServiceNow? Thanks Vinod Versi… -
Feature on removals of picklist valuesSummary We would like to ensure that when a picklist value is removed or an End Date is inserted, the values with a date prior to the removal continue to be visible in t…
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HRHD Queue Owner: Review to ResolveSummary Require Queue Owner's direct involvement for escalated tickets - review the proposed resolution and assure satisfactory resultContent We wanted to assure that es… -
HRHD Queue Owner: Access to Queue SRs AutomaticallySummary Custom: Access the service request header for table SVC_SERVICE_REQUESTS where the human resource service request is assigned to a queue that they are the owner …
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HRHD: Agents work roaster visibility to HR Help Desk AdminSummary HRHD: Agents work roaster visibility to HR Help Desk AdminContent Hello All, In HR Help Desk can we define and maintain any roaster for agent which can be visibl…
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HR HelpDesk - issues with milestones not showing - any tips or typical missing config?Summary Implementation of HRHD - Milestone metrics not showing in the SR pageContent Hi Guys, Issue - Milestone Metrics not showing. Looking for some help (or gothas) - …
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Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All,Client has requirement to restrict the service request visibility to agent ba…
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Where to find release notes for HR Help Desk?Content Hello-I've heard, through an external presentation, there are some upcoming changes in HR Help Desk with the 21C release. I can't locate this information in any … -
Cannot Connect to LinkedInContent Hi, I am unable to connect to LinkedIn... Navigator --> Quick Actions --> Personal Brand --> Social Media Preferences. -
Human Resources – Product Update: Work Life Solutions (My Wellness, My Brand, My Volunteering), 22 AContent Submit your questions for the Human Resources – Product Update: Work Life Solutions (My Wellness, My Brand, My Volunteering) session to have them answered during… -
Interpersonal Skills added on Talent Profile not visible in their Personal BrandSummary Interpersonal Skills added on Talent Profile of Employees are not visible in their Personal BrandContent The Interpersonal Skills or Skills are added on the empl…
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My Personal Brand-Social reputationSummary How does this workContent OK, bit of a newby who cannot find this already asked, How does social reputation link in to My personal brand? my understanding is 'Yo… -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
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Work Life solutionsContent Hi We want to explore worklife solutions functionality. What security roles/privileges need to be added so that this functionality is available? I enabled Person… -
Implementing Workforce Reputation ManagementContent Hi all, Looking for documentations on Implementing Workforce Reputation Management. Can see only using guide on https://docs.oracle.com/en/cloud/saas/human-resou…
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How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A -
Escalation functionality in HRHDSummary Escalation Functionality in HRHDContent Hello All, Do we have Escalation functionality in HRHD? If not, can someone please suggest what should be the possible wo…
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Do we have any delivered reports for Surveys that contains the list of Employees who have respondedContent Hello Team, Do we have any delivered reports for Surveys that contains the list of Employees who have responded to the Survey and who did not respond to the Surv…