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Work Life Solutions
Discussion List
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Cases within HR HelpdeskSummary Has anyone used the case functionality within HR HelpdeskContent Has anyone used the new case functionality within HR Helpdesk? What are the limitations and bene… -
How to send Organizational Surveys using Eligibility ProfileContent How can we send Organizational Surveys using Eligibility Profile in Personal Brand? Navigation: My Team> Personal Brand> Organizational Surveys
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HRHD - Where to locate What's New documentationSummary We are unable to locate HR Helpdesk quarterly update changes in the standard Whats New Docs...where should we be looking?Content Hello! We are searching the Orac…
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Access to HRHD for Terminated EmployeesSummary Access to HRHD for Terminated EmployeesContent Hello Experts, Our client has requirement to let terminated employees access HRHD and raise/clarify their queries … -
Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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HRHD: Creating email notification when SR is put into 'Resolved' statusSummary We need to fire an email to notify when an SR is resolvedContent I am trying to create an object workflow to fire an email when an SR is updated to Resolved stat…
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HR Helpdesk CustomizationContent Hi All, I have added HR helpdesk service creation page in Me->Time and absence screen using page composer but the service creation page is getting enabled in oth… -
New Release guide for HR Help DeskSummary New Release Guide for HR Help DeskContent Hello All, I am new to HR Help Desk Module & looking for new release guide for HRHD. Can someone please guide me or hel…
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
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Usage of CompetitionsSummary Usage of CompetitionsContent Hi Team, Can you please confirm if Competition feature is still available in Fusion and can be implemented? Need some pointers to ge… -
Use of CompetitionsSummary Use of CompetitionsContent Hi Team, Any idea if Oracle still supports Competitions feature? If yes, how we can enable it? Thanks, Ankur Version 21B
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Deep Links - Create Service RequestContent Hello - I have found deep links for creating a service request but it appears these take us to the classic UI page for creating a request. is there a deep link a…User_2025-01-29-19-46-35-367 42 views 0 comments 1 point Most recent by User_2025-01-29-19-46-35-367 -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…
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My Volunteering Implementation documentationSummary I am looking for documentation on how to implement My VolunteeringContent Hi I am looking for documentation on how to setup My Volunteering. I understand how to … -
Work Life Solutions - Documentation and Important Metalink NotesContent Hi Team, I am looking for Work Life Solutions - Documentation and Important Metalink Notes. Can you please share these? If you have any other ppt/documentation h… -
Work Order subtab in HR Help Desk RequestSummary Add Work Order subtab in HR Help Desk RequestContent I have created the Relationship between HR Help Desk Request and Work Order but can't modify the HR Help Des…
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HRHD SR's not consistently auto assigning to our Tier1Summary Issues where SR's are not consistently auto-assigning.Content We are periodically running into an issue where SRs did not auto assign to Tier 1. This doesn’t see… -
Unable to change primary point of contactSummary Unable to change primary point of contactContent We have a agent helpdesk custom role but is unable to change the primary point of contact when he create a servi…
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Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D…
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Profile Values accepted for Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPESContent Hello Experts, I am looking for the valid values that the Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPES accepts as Profile Values apart from ORA_SVC_CUSTOMER… -
Populate External Contact custom field on Help Desk Ticket from Inbound Message Sender's Email AddreSummary We receive a variety of inbound messages via email channels to our HR Help Desk. We've deployed a custom field to track the external contact for searching, repor… -
Help Desk Knowledge ViewsSummary Need to monitor how many times Knowledge articles are viewedContent We have knowledge articles set up in HR Help Desk but no way of knowing how many times they a… -
Creating Custom Action: Add Me to SR TeamSummary Groovy Script to Add Current Person to SR Team with One ClickContent As noted in the CC post here, where we customized SR Details page layouts based on the curre…
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Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR …
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Wellness Implementation GuideSummary Looking for most recent Wellness Implementation GuideContent I found the following link for Wellness implementation, but was wondering if there was a more recent… -
Guide for HR Help DeskSummary Guide for implementing HR Help Desk and featuresContent Hello experts, Can somebody share us an using and implementing guide for Oracle HR Help Desk ? Version 20D
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can we create a direct link that will bring up the 5 most recent Service Requests or list of recentlSummary I am exploring on a possible solution to generate direct links in HR help desk module for three scenariosContent 1. To list the Service Requests that are in Open…
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HelpDesk configure second outbound emailContent Hello experts. We need to configure a second oubound email to the platform. Both are redirecting to oracle native email. 1 - Is there any way to visualize and te… -
Discuss option not working in projectSummary Discuss option available in volunteering projects is not working and giving an java null pointer exception errorContent Employees, Managers or Admins can views t…
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Can't find a transaction with approval that is not handledSummary The Edit button for the assignment is grey which indicates that there is a transaction pending. I can't find it in Transaction Console or BPM.Content We have app…