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Digital Assistant & Mobile
Discussion List
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ODA chatbot not allowing to send message from Microsoft TeamSummary: Integration between Oracle Digital Assistant & MS Teams has been created and while selecting the available option when we have to enter some information for cha… -
Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a way to fi…
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Oracle Mobile Expenses App CustomizationsWe have requirement to get rid off 'Quick Entry' , 'Enter' and 'Mileage' (as highlighted in red) from the Oracle Mobile Expenses App. As shown in the attached screen sho…
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Is there a way to pull the chat durationSummary: Hi All, In the insights data of the Oracle Digital Assistant skill there is an "Average time spent on conversations" available. Is there a way we can see the in…
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Can ODA be integrated with SharePoint, to access documents to be used as a knowledge base?Summary: We want to enable ODA to access documents stored in SharePoint, to be used by ODA as a knowledge base. Is this possible? and if yes how? Content (please ensure …
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ODA Value propositionSummary: Hello, I am looking to gather some information around following topics: Any metrics or data on the savings/benefits of using ODA (e.g., client X reduced help de…
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Extended Approvals skill responses eventually lose Rich text formattingSummary: Extended approvals skill initially interacts and responds with rich text format responses, but eventually the rich text formatting of the responses is lost. The… -
Significance of da.FaIbcsConfigHost parameter in Oracle Digital Assistant Skill configurationSummary: Can anyone share the significance of "da.FaIbcsConfigHost" parameter in Oracle Digital Assistant Skill configuration. Skills extended come with a generic url in…
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B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu… -
The value ${system.message.messagePayload.position} is not workingSummary: I'm using ${system.message.messagePayload.position} to show the time and position in queue likee in the "documentation" and is not working -
How to change the order of the skills appearing in the chatbotSummary: Change order of skills in Chatbot Content (please ensure you mask any confidential information): Hi All, We are trying to change the order of the skills that ap…
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How to Track the change audit in Oracle digital assistant - The person who did rebasing of DAHi All, Recently we faced a situation, where one of our team members had rebased the Digital assistant to upgrade the DA version to 24.04.05. When we try to track the ch…
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Is there a way to export the analytics from ODA instanceSummary: Hi All, We are looking for help on how to export the Analytics from ODA IDCS instance. Is there any option for us to generate custom metrics apart from the exis…
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Custom metrics of a skill is not captured even the component: "System.SetCustomMetrics" is includedSummary: Hi All, Is there any limitation for the skill custom metrics to be captured based on the skill is exposed or not ? For the other skills in the DA are getting th…
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How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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ODA Analytics ExportSummary What analytics data can I generate from the exported CSVContent Hi everyone, I have the CSV exported from the insight. Can anyone suggest what all data can I ext… -
How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any … -
How can i check if someone has the right role before answering a FAQ with a link in Oracle SaaS?I want to build a FAQ where a user can ask 'where can I enter purchase requisitions'? I can give an answer with a link to the screen, but .. I first want to check if the… -
What should be the best practice to assign user id for a conversation in Oracle Digital assistantWhile extracting insights/conversation logs from oda ,our customer wants valid username to be present as part of column USER_ID so that they can identify the conversatio…
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Timeout not working with OSvC and facebookHello everyone, I need some advice on configuring timeouts for live chat platforms, taking into consideration some specific scenarios we're facing. Currently, we have a …
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Connecting to on premise database from Oracle Digital Assistant for SQL dialogue skillsWe need to connect to on premise database for configuring skills using SQL dialogues. As of now,To connect with On premise Database we need to login to RDP from where we…
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ODA Bot - Application Event message not displayed in User Channel - SlackHi, We have done the integration of ODA with Slack Channel. User initiated Conversation is working fine. We tried to pass an Application Event message to User Channel. C…
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Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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Automatically Pass Token from Oracle Web and Slack Channel to ODA Custom SkillHi, I want to automatically Pass Token from Oracle Web and Slack Channel to ODA Custom Skill, to use this token to access the Oracle Fusion REST endpoint. I am getting t…
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how to use logger in LLM transformationSummary: I'm using the custom LLM Transformation event handler and I've tried using context.logger().info('sample text') but it doesn't show in diagnostic logs. I tried …
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ODA expense facing issue. Bad Message 431Summary: Hi Experts, I have enabled the ODA expenses in one of our demo environment successfully couple of weeks back. Now when I am trying to access the ODA environment…
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ODA - Authenticating and Calling Conversation Log REST APISummary: Hi all, I'd like to call the Conversation Log REST API from within an ODA conversation (REST API for Oracle Digital Assistant - Get Conversation Log). The ideal…
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Why is digital assistant opening automatically in oracle fusionEach time I navigate to a new page the DA automatically opens up ... These are my settings of the DA in SaaS .. So is there some other setting I'm missing? Not sure if t…
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Oracle Digital Assistant : Instagram (Webhook Channel)Hi Team, I am trying to integrate ODA chat bots with Instagram messaging. I created items below to enable Instagram chat using "Webhook channel". 1. Developer Account 2.…