To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Assistant & Mobile
Discussion List
-
Announcement: Webcast Is your Digital Assistant (Chatbot) efficient with CX Service? How to measureSummary: If you are running Oracle CX B2C Service and Digital Assistant, and want to measure and optimize the Digital Assistant? Then come to this Cloud Customer Connect… -
Can Digital Assistance be configured for use to look into Fusion Order Management and other modules?Summary: Would like to know whether ODA can be linked to Sales Orders in Oracle Fusion Order Management? Also Work Orders in Oracle Manufacturing Cloud? Content (require… -
Satisfaction surveySummary: Launching a satisfaction survey from the chat inlay Content (required): We are moving from VA to DA with the change we are using chat inlays, we were hoping to …
-
Key words.Summary: Content (required): Is there a way to identify a few key words or phrases? For instance, we use our Digital Assistant to respond to HR related questions. We hav…
-
Related content links.Summary: Content (required): I created links that I embed in some of our DA responses to help guide our clients to related content. I use something like this
-
is it possible to use whatsaap to get alerts regarding an integration failureSummary: suppose an integration fails or an error occurs then is there a way to get this error message on whatsapp or any other messaging app Content (required): how to …
-
Deleted SkillsSummary: Restore deleted skills Content (required): I have accidentally deleted some skills this afternoon. Is there a way to restore them? Version (include the version …
-
Can we add Emoticon in Oracle Digital Assistant?Hello Oracle Community, I am working on a POC using ODA in which, I want to put add emoticons (emojis) in the chat messages. Does ODA allow it? Regards, Yugesh Keluskar
-
Oracle Digital Assistant Newsletter March 2022Summary: Oracle Digital Assistant Newsletter March 2022 Content (required): Welcome to the March edition of the Oracle Digital Assistant News. Did you miss us in January… -
Custom Component ErrorSummary: We have a B2C.ContactManager custom component that cannot be found in the flow state called createContactIfNotExists Details: This custom component is supposed …
-
Default skillVoice for enableBotAudioResponse is not working.Summary: I am trying to change the default skill voice to a female voice but it is not working. Content (required): Please see attached. Version (include the version you…
-
How to resize card imagesSummary: Card images show up as too large, want to resize them Content (required): We have some images that are being displayed in an Oracle Web channel, which are curre… -
Is there a way to get a list of "enabled" intents at runtime.. either in custom components or yaml?Summary: Content (required): We want to access/find which intents are disabled/enabled during runtime either from CustomComponent or from YAML. Version (include the vers…
-
Digital Assistant KnowledgeSearch IssueSummary: I want the DA with all my skills added to produce a Knowledgesearch result in the same way it does when asked within the individual skill. Content (required): M…
-
Do custom components run faster in production digital assistant instances vs. development?Summary: Been experiencing slowness issues (lag of 20-30 seconds) when invoking custom component in an Oracle Web channel. When I use our production instance, the slowne…User_2025-02-05-15-39-51-170 21 views 2 comments 0 points Most recent by User_2025-02-05-15-39-51-170
-
Intent Match ButtonsSummary: I have a state within my flow that can work out if an intent match is between 50% and 90%. When this state is met, I offer the top 3 intent matches in the form …
-
setting up aicSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
How is the sales assistance experience compare to SFDC Chatter?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
ODA on Fusion Applications Metrics and EventsSummary: Retrieval of Metrics and Events for ODA Instance for Fusion Applications Content (required): Hi everyone May I ask if the following are possible on an Orale Dig…
-
No Matches Were Found PromptSummary: I have a digital assistant that has a number of service and system skills based on the nature of the customers enquiry. Service skills such as benefits, council…
-
Within Working Hours v Out With Working HoursSummary: Allow a flow to work out if a chat is within or out with working hours Content (required): I would like a flow to understand if a chat is within working hours o…
-
Chatbot on MS SharepointSummary: I am trying to integrate a skill onto Microsoft Sharepoint but I can't seem to find a good tutorial or set of instructions to help with this. Can anyone provide…
-
ODA Web channel sample - where does upload attachment goSummary ODA Web channel sample - where does upload attachment goContent I am using the sample java script web app given for web channel, i can use the + icon to upload t…
-
How to pass bot user conversation history to Agent ?Summary: Hi, How can we pass the bot-user conversation history to become available to the called human agent ? Is is done from the Skill (Skill Conversation logging opti…
-
Chatbot introduction and hands-on workshop series with Oracle Digital Assistant (Spanish) November 9Summary: hands-on Oracle Digital Assistant Training Content (required): Want to get started with Chatbots? Attend the introduction and hands-on workshops with Oracle Dig…
-
Initiate a message (Microsoft Teams)Summary: I'm trying to make the Oracle digital assistant start a conversation with the user via Teams, but the message doesn't arrive. I followed this documentation http…
-
Oracle Digital Assistant Release 21.08Summary Release 21.08 of Oracle Digital Assistant is now available for all customersContent The Oracle Digital Assistant (ODA) Team is thrilled to announce the availabil…
-
The Right Tool for the Job – ECHO Improves Customer Service with Oracle Digital Assistant IntegratedContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power …
-
Conversational AI helps ECHO achieve 400% ROIECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO produ…
-
Some of the results from knowledge search is not related to searchTermSummary: Knowledge Search Component in Digital Assistant Content (required): I am using knowledge search component to see the related article in service cloud, however s…