Time and Labor integration with two 3rd party time devices for time entry and schedule import — Cloud Customer Connect
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Time and Labor integration with two 3rd party time devices for time entry and schedule import

edited Jan 4, 2019 2:30PM in Workforce Management 7 comments

Summary

Time and Labor integration with two 3rd party time devices for time entry and schedule import

Content

Hi,

Our UAE Client uses 2 different time entry and time schedule 3rd part systems named WFM and BMS.

We have a requirement to import time card data from both the systems.

  • BMS will send 'daily' Punch-in and Punch-out data feed onto T&L.
  • WFM will send monthly feed to T&L with Punch-in and punch-out details. This tool is primarily used by a Customer center departments.

However, the challenge is that both the systems might include same set of employees data(e.g. customer center employees will exist in BMS as well). Therefore, there is a very high chances of duplicate records/time entries in the timecard of T&L.

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