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Benefit Rates Question

edited Sep 5, 2020 12:10AM in Benefits 6 comments

Summary

December 2018 new hires getting 2018 rates even though coverage starts in February.

Content

We uploaded new rates effective 1/1/2019 for our medical plan. We had new hires get a New Hire life event effective dated in December 2018. Per our enrollment rules, their coverage starts 2/1/19. However, the system is giving new hires the 2018 rates. Any ideas on how to get around this?

Thank you!

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