Calendar Events not pulling through on Employee work schedule unless you attached a Geography Hierar — Cloud Customer Connect
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Calendar Events not pulling through on Employee work schedule unless you attached a Geography Hierar

edited Feb 13, 2019 11:38AM in Workforce Management 2 comments

Summary

Calendar Events not pulling through on Employee work schedule unless you attached a Geography Hierarchy to the work location

Content

Calendar Events not pulling through on Employee work schedule unless you attached a Geography Hierarchy to the work location. The Calendar Events have coverage via a geography tree (the tree is active, flattened and audited). The Work Schedules have the exception of ‘Public Holiday’ Calendar Events. The shifts associated with the Work Schedules are Elapsed. I have referenced Doc ID 1917689.1

I have defined the calendar events at country level (UAE) but in order for them to pull through to the employee’s work schedule I have to setup a Geography Hierarchy at the Work Location level of the employee, is this correct? i.e. do we have to do this step of setting up the Geography Hierarchy at the Work Location level for all countries ?

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