Manage Planned Schedule and Manage Shift properties in Time Management Area.Manage Planned Schedule — Cloud Customer Connect
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Manage Planned Schedule and Manage Shift properties in Time Management Area.Manage Planned Schedule

edited Mar 26, 2019 5:35PM in Workforce Management

Summary

Manage Planned Schedule and Manage Shift properties in Time Management Area.

Content

We have created Elapsed Shifts as 35 Hours (7+7+7+7+7+0+0) using Manage Work Shifts task.
Now, the Work Schedule defined at Enterprise level is from 9:00 A.M to 5:00 P.M.

Now, a line Manager has 4 direct reports. Say, for Example :

B
C

Now, worker A follows the work schedule defined at Enterprise level, which is basically 9:00 A.M to 5:00 P.M
Similarly, worker B follows the same work schedule, which is defined at Enterprise level. 9:00 A.M to 5:00 P.M.
Worker C and D has an Overridden Work Schedule 35 (7+7+7+7+7+0+0)  assigned at Assignment level., which is basically 7 Hours Shift each day.

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