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How to process a life event in Manual status

edited Sep 5, 2020 12:10AM in Benefits 2 comments

Summary

Running into error when processing a life event that has its life status changed from Manual to Unprocessed

Content

We have a life event that goes into Manual status based on the timeliness rules. To process the life event, we changed the life event status to Unprocessed. Then we tried to process the life event and we got below error:

The potential life event Divorce/Legal Separation from Spouse/Remove a Domestic Partner is in manual status. Resolve the manual life event to either void or detected status, and then reprocess. (BEN-990361)

This occurred in the package ben_evaluate_ptnl_lf_evt.check_for_timeliness.

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