After 19b Upgrade Time cards won't change status to "Approve" when approved by delegate — Cloud Customer Connect
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After 19b Upgrade Time cards won't change status to "Approve" when approved by delegate

edited Jul 30, 2019 4:28PM in Workforce Management 4 comments

Summary

After the upgrade to 19b time cards that are reassigned to delegates and approve by them won't update status to "Approved"

Content

After the upgrade to 19b,  time cards that are reassigned to delegates and then approve by them, won't update status to "Approved". They will stay in "Submitted" Status. This generates a huge disruption in our organization misleading managers and payroll. 

I open an SR with Oracle 1 month ago, it's been escalated several times and has been in Severity 1 for more than 2 weeks and we haven't had any improvements since then. 

Has anyone experienced the same issue with time cards approved by delegates since the upgrade to 19b?

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