Resolved: Plan Type Vision does not display all available options and is grayed out
Summary
Resolved: When processing a life event 'Death of Dependent' employee cannot elect Vision optionsContent
Hi -
I processed a life event 'Death of Dependent', in this case it was the spouse. Employee has the option to select the 'employee + child(ren)' option for medical and dental plans, however, vision shows only 'employee + family' which is selected and grayed out. There are no other options available for the employee to choose from.
Would appreciate some guidance on configuration or what I should review first to troubleshoot.
EDIT: This has been resolved. Related to configuration of life event for Vision plan.