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Resolved: Plan Type Vision does not display all available options and is grayed out

edited Sep 5, 2020 12:10AM in Benefits

Summary

Resolved: When processing a life event 'Death of Dependent' employee cannot elect Vision options

Content

Hi -

I processed a life event 'Death of Dependent', in this case it was the spouse.  Employee has the option to select the 'employee + child(ren)' option for medical and dental plans, however, vision shows only 'employee + family' which is selected and grayed out.  There are no other options available for the employee to choose from.

Would appreciate some guidance on configuration or what I should review first to troubleshoot.

EDIT: This has been resolved.  Related to configuration of life event for Vision plan.

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