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Absence Withdrawal Rejected Notification to be sent all approvers

edited Dec 10, 2019 5:44PM in Workforce Management 1 comment

Content

Hi everyone,

We currently have an approval rule setup for Holiday where the first approver is requestor's line manager and second approver is a specific user. A scenario wherein the employees withdraws an already approved holiday:

1) The first approval goes to the line manager and the line manager approves it. 

2) Second approval goes to the user and that user rejects the withdrawal.

In this case, the employee gets the rejected notification, however the line manager who was one of the approvers does not get any notifications. Our client wants the line manager to get a notification for this rejection. I have tried adding BPM notification options such as 'Withdraw' and 'Update outcome' sent to Approvers but it doesn't work. Can someone please help?

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