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Our CEO receives blank Absence approval email

edited Dec 12, 2019 1:32AM in Workforce Management 3 comments

Summary

The email approval notification content was not generated. Please go to the Workspace Application to view transaction details and act on pending approval tasks. This is an automatic workflow email.

Content

We have not encountered this issue with anyone else globally and we were not able to reproduce it in our testing instance.

We raised an SR for the same but Oracle could not find out the root cause. Is there anyone encountering the same issue?

As per MOS DOC I added the View Notification Details priviledge to our custom line manager role but it is still not working, this morning CEO  received the blank email approval again and he is very angry as this issue has been lasting for a whole month.

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