Is there any way to define the sort order of bursting in a layout with just quantity field? — Cloud Customer Connect
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Is there any way to define the sort order of bursting in a layout with just quantity field?

edited Jun 29, 2020 10:11AM in Workforce Management

Summary

Is there any way to define the sort order of bursting in a layout with just quantity field?

Content

When using a layout with Start Time and Stop Time, system is able to process the entries (i.e. Time against various Time Types in a single day) in a sequential manner based upon the Start Time and Stop Time, whereas when using layout with just quantity field, there is a sorting issue with Time Types (as in system is not able to identify which entries should be picked first to process for overtime calculation).

Example 1 : Layout which contains Start Time and Stop Time

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