Balance Calculation not returning accruals when future dated — Cloud Customer Connect
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Balance Calculation not returning accruals when future dated

edited Dec 17, 2020 6:53PM in Workforce Management 4 comments

Summary

Balance Calculation Date tool works until 2025 for plan

Content

We have a new plan we set up in the system. During testing, it was noticed that the balance calculation date, when future dated about 5 years, wouldn't return any accrual rates and the Periodic Accrual would not be existent and no Balance for the employee for that plan. Not sure if it's a plan config that I missed? It is not doing it on the other plans we have for this country. I have attached what we tested and some of how the plan was set up. Any help would be great!

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