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No Colleague/Manager Notifications Received from Journeys

edited Sep 4, 2023 7:10PM in Journeys 2 comments

Summary

Looking for how to troubleshoot sending notifications from Journeys

Content

Tasks are currently configured to send to colleagues and line manager performers when 'Task assigned or reassigned'. Also, on the checklist template Display Properties tab, we have 'Combine task notifications" box checked so that colleagues/line managers only receive one notification for the 5+ tasks that they will have assigned based on the Action.

So far, with Journeys testing, no notifications are being sent to the performers/owners of the tasks.

Version

21A
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