Replace Star ratings with Drop-down selection (move from 5 to 4 point rating scale) — Cloud Customer Connect
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Replace Star ratings with Drop-down selection (move from 5 to 4 point rating scale)

edited Apr 7, 2021 2:07PM in Performance Management 8 comments

Content

We are moving from a 5 point to a 4 point overall rating scale this year and one of the asks by the business is to replace the star ratings with a drop-down list.  I have seen some screenshots where drop-downs are used instead of stars but have not been able to locate information on how to configure.  If someone has encountered a similar situation and can share learnings/experience or can share information on how to configure a drop-down for ratings, it would be greatly appreciated.

Thank you,

Christina

 

Version

21A (12MAR CWB)
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