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Timing Delivery of Checklist Notification

edited Sep 4, 2023 7:52PM in Journeys 3 comments

Summary

When do Checklist notifications get sent to the user? is it dependent on initiator or performer time preferences?

Content

Hello, 

I was hoping someone can explain what logic the system has for checklist task notifications delivery time? I have created some tasks with delay duration of +1 day, +7 days and users are experiencing delivery notices at night, when they should be receiving these in the daytime - or during working hours ideally.

  • Most user computer clocks would be set to EST/EDT North America Eastern Time UTC -4
  • Initiator Preferences are set to UTC +00:00 Coordinated Universal Time UTC  

Version

21A
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