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DocuSign not working for Pending Workers

edited Jun 10, 2023 10:49AM in Journeys 5 comments

Summary:

Hi,

Once the candidate is transferred from ORC to Core HR as Pending Worker, the Pre-Hire Onboarding Journey is assigned to the Pending Worker. As part of this Onboarding process, they are supposed to complete the tasks related to DocuSign. However, as soon as they click on the task system gives an error and the link doesn't take them anywhere.

The weird part is it works if the person is an employee or if we turn off the Journeys UI and switch back to Checklist then also it seems to be working.


Content (required):

Has anyone solved this issue? Or is DocuSign not meant to work with Journeys?

Tagged:

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