Why would Journeys tasks display in My Tasks but the journey is not displayed in My Journeys — Cloud Customer Connect
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Why would Journeys tasks display in My Tasks but the journey is not displayed in My Journeys

edited Sep 4, 2023 7:37PM in Journeys 2 comments

Summary:

When an employee is assigned an onboarding journey, they do not see the journey in their My Journeys tab but they can see the related tasks in My Tasks. When I login as their supervisor, I am able to see the journey assigned to them.

Content (required):

I am new to Journeys administration and am looking for some guidance on an issue I'm running into. An employee is assigned an onboarding journey. They do not see the journey in their My Journeys tab but they can see the related tasks in My Tasks. When I login as their supervisor, I am able to see the journey assigned to them.

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