'Send Reminder' on onboarding checklist task results in a blank notification — Cloud Customer Connect
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'Send Reminder' on onboarding checklist task results in a blank notification

edited Sep 4, 2023 8:10PM in Journeys 3 comments

In our onboarding checklist we have the opportunity to 'Send Reminder' to the task performer of incomplete tasks. The function works well except the notification email that is sent to the performer is blank, and the BPM notification contains no actionable information.


I am hoping we can link this send reminder function to a BIP notification template or alert in Alerts composer, so we can include useful information in the notification like a link to the task, or even a duplicate of the original notification for that task. Does anyone know if this is possible?


Version (include the version you are using, if applicable):

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