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Cannot sign Pre-Boarding Portal Forms?

edited Sep 4, 2023 7:49PM in Journeys 1 comment

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Hi,

Has anyone experienced issues with candidates not being able to sign Pre-boarding Portal Forms? Oracle Support has suggested checking to ensure that there are no spaces in their name; and we have confirmed that the candidates have no spaces in their name.

Any other ideas as to what could be causing this issue? (The error message reads "You need to enter the name that matches the name we have in our records. (PER-1532291).

Version (include the version you are using, if applicable):

22B

Code Snippet (add any code snippets that support your topic, if applicable):

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